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15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
Verified profile
St Johns Wood, London, United Kingdom, NW8 7JA
A positive and reassuring experience.
4.67
2586
patient reviews
Robert & Lisa Sainsbury Wing, Du Cane Road, London, United Kingdom, W12 0HS
Excellent service throughout my visit. Professional, caring, expert treatment.
4.59
226
patient reviews
Verified profile
164-178 Cromwell Rd, London, United Kingdom, SW5 0TU
I had a great experience in the woman’s health centre
4.81
1171
patient reviews
Verified profile
17-19 View Road, London, United Kingdom, N6 4DJ
Very professional overall and quick to answer telephone with good advice regarding post operative queries.
4.80
436
patient reviews
Verified profile
Praed St, Paddington, London, United Kingdom, W2 1NY
The care received and friendliness was dictated by the nurses on the shift. I had 4 who were consistently friendly, caring and considerate. They were incredible the days out of surgery and remembered me each day with a smile and a caring attitude. However in my last night there was a rotation of staff and I had to ask to get my blood thinners and required meds, for the compression machine to be put on my leg, blood pressure checked and to have everything required to sleep - this felt very different to the other days when the nurses were actively checking on me and making sure I had received the medications. I was advised to be medicated up for travel and again had to request this despite it being something requested by the surgeon and the physio. This felt very different and I appreciate the change in team - however, felt a definite change in attitude and compassion level from the other staff. Apart from that : there was a gentleman screaming in the night and he was quite scary to hear as he was being aggressive with the care staff. I was glad I had noise cancelling headphones Otherwise I would highly rate the ward and experience
4.77
559
patient reviews
Verified profile
Wexham Street Wexham, Bucks, United Kingdom, SL3 6NH
Spire Thames Valley is a wonderful healthcare setting. The staff are always extremely friendly and helpful and the facilities are kept ammaculately.
4.82
133
patient reviews
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Living Room Health, Ground Level, 10 Eastbourne Terrace, London, United Kingdom, W2 6LG
The experience I had was 2nd to none.
4.92
49
patient reviews
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The Charterhouse Clinic, 98 Crawford street, London, United Kingdom, W1H2HL.
Anika was extremely helpful and went over every thing thoroughly. I had steroid injections done and feel much better as a result. I would 100% recommend them
4.96
6
patient reviews
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The Parkside Suite Wexham Wexham Park Hospital, Slough, United Kingdom, SL2 4HL
Very friendly staff and very efficient.
4.50
13
patient reviews