56 results found for MINIMALLY INVASIVE FOOT & ANKLE SURGERY Clinics in FINCHLEY, BARNET

Excellent service

Great place efficiently run service with good availability of appointments

Initial customer service was great, but when we had an issue with booking, 3 phone calls later with promises of returned calls failed adding unnecessary stress to an unpleasant situation.

I was looked after at the RNOH when I was undergoing major spinal surgery, March 2024. The staff there were amazing, from when we arrived a day early, they still accommodated for us, to just coming in and checking up on me regularly. They are all really friendly and will come and help you quickly if you need something. The hospital itself is in a really nice area, surrounded by lots of trees and the countryside, so a very nice place to look out of from your window in your room, or when you are having a walk around. The garden was lovely too, it allowed a chance to be able just to have a short walk outside without having to go too far away from your room. The food was good, compared to lots of other hospital catering, and there were always snacks and drinks by your bed if you every get hungry. Overall, it is a really good hospital!

Overall care and communication were professional, circumspect and timely contributing to a reassuring experience.

Always a good experience at HCA and the Wellington Hospital. Staff very professional and friendly. Facilities are clean and comfortable.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Great place!

No complaints. Experienced several times

Everything went smoothly - from pre-appointment registration to ultrasound and check up on the day.