180 results found for METABOLIC BONE DISEASE Clinics in WEST MIDLANDS, ENGLAND

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Overall, I have had a very good experience whilst an inpatient/outpatient. However, a couple of outpatient appointments have entailed a long wait prior to being seen.

Professional and efficient

Overall speaking, it’s a good place to visit when you seek private healthcare.

Very professional and caring environment. Pleasant waiting room. Only comment is that on every visit, the water dispenser in the waiting room has been empty so there was nothing to drink!

Never got back to me to set appointment

Having been there once before I knew what to expect. A pleasant place, people were polite and I was seen at the given time.

I have seen Marta de Oliveira for pelvic floor Physiotherapy for a couple of times and I can say that was super helpful all I have learned with her. I am now pregnant and not having to deal with the issue I had in the past. I highly recommend her to anyone that has pelvic floor issues. She is extremely professional and friendly.

Attended for follow up appointment, surgery performed at The Fortiius Clinic, London.

Looked after very well