145 results found for LONG COVID Clinics in OLD OAK COMMON, HAMMERSMITH

After being told by previous consultants, they won't do anymore for me, we came to see Professor Wilson, who had me diagnosed rapidly and found out a lot more than anyone else had recognised. I needed scans taken, and as we can not get them done in Scotland due to not being able to send them down to London, Natalie very kindly arranged 2x same day scans in London - amazing service! On the lead up to surgery, Natalie was so kind. She helped me overcome the thought of surgery and reduced my anxiety. Vlad was in touch also and kept us sufficiently informed. He also took an interest in me and tried to keep me relaxed prior to surgery. I had surgery under the care of Dr. Ronald Van Heerwaarden and Dr. Kristian Kley. They were super nice and had us well informed on the day of surgery and spent time with us answering any questions I had. Once surgery was over, we were visited by the surgeons again who kindly wanted to see me. They explained what they had done and were pleased with what they had performed. Professor Wilson advised me to get a Physiolab (which has arrived today) which helps significantly reduce swelling, and recommended staying at the Clavadel in Guildford for some days which I am more than grateful for the recommendation. I wouldn't have been physically or mentally able to have gone straight home from the hospital. Professor Wilson, Dr. Kley, and Vlad have all been a message away from help. The speed at which the team communicates is unparalleled. Now, 6 days after my operation, I've experienced the highs and lows of what a operation can do to you but the team nevertheless were very supportive throughout. I am now safely back home and am still getting daily followup messages from Vlad enquiring about my wellbeing and checking in with me. Now, that's what I call top customer service. I work in customer services myself and this really has been an amazing experience

Brilliant experience

Excellent. Well organised, friendly and efficient

Fantastic device and facilities never had to wait for appointments. Friendly staff.

Friendly & knowledgeable and Professor Sam Mohiddin explained everything to me expertly. Thank you.

Wonderful and competent

As my appointment coincided with their lunchtime, the waiting time was 15 minutes. Walked to the top floor expecting reception to be operating but was told (politely!) that I had to register on the ground floor. Was not happy that I was required to register with HCA Healthcare UK as my details are already held by the clinic and I saw little reason to divulge details again. Refused to sign initially. A woman came to the fourth floor to speak to me but her arguments did not satisfy me. I felt I had little option but to sign.

It was a good experience

Generally very satisfied with service and treatment.

Very thankful to be treated respectfully at all times.