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Verified profile
Praed St, Paddington, London, United Kingdom, W2 1NY
From the moment I entered the building (feeling somewhat apprehensive as I was there for an operation under GA) I felt reassured and welcomed. A member of staff (a nurse I think) who I saw arriving just before 7am made me feel welcome immediately, and explained where I needed to go. Every member of staff I met during my stay was caring, kind, empathetic and compassionate. Nothing was too much trouble for anyone. The theatre staff were reassuring and kind. The Consultant anaesthetist explained what would happen, listened and distracted me effectively. The surgeon listened to me and answered my questions. He explained what would happen and what to expect in the coming days post operatively. All the nursing staff were truly wonderful. They were empathetic, caring, compassionate and knowledgeable. I cannot thank the nursing staff enough. They listened to my concerns and were reassuring and gave knowledgeable explanations to my questions. Thank you to you all.
4.78
515
patient reviews
Verified profile
1st Floor 212 Great Portland Street, London, United Kingdom, W1W 5PN
Friendly clean welcoming space
5.00
14
patient reviews
Verified profile
24 Portland Pl, London, United Kingdom, W1B 1LU
great experience and service at Cleveland Clinic
4.90
53
patient reviews
Verified profile
75-76 Wimpole Street, London, United Kingdom, W1G 9RT
It’s really nice experience i had during my visit
5.00
2
patient reviews
Verified profile
15-17 Lodge Road, London, United Kingdom, NW8 7JA
Great. Staff professional and friendly.
4.69
2570
patient reviews
Verified profile
64 Harley Street, London, United Kingdom, W1G 7HB
Comfortable friendly staff
5.00
1
patient reviews
Verified profile
75 Harley Street, Marylebone, London, United Kingdom, W1G 8QL
Lovely friendly staff and great care
4.96
62
patient reviews
Verified profile
Consulting Rooms Fourth Floor 212 Great Portland St, London, United Kingdom, W1W 5QN
A warm and welcoming environment. All the staff are exceptionally nice and incredibly helpful.
4.87
47
patient reviews
Verified profile
215 Great Portland St, London, United Kingdom, W1W 5PN
The Lister Fertility Clinic at the Portland is a busy clinic, and seems to be generally well run. However we have seen a different nurse/doctor almost every time (apart from our consultant who we saw twice out of the 7 appointments during our first egg collection cycle). If a consistent touch point is important to you then this is something to be aware of. The variety has led to a mixed experience, with some lovely nurses and experiences and some less good ones. In particularly it seems like information isn’t consistently passed on, such as allergies (quite important) to preferred name (important but not vital). In addition its odd after a long appointment to go through details that the same day a nurse calls to confirm questions that weren’t raised during the session. It’s good that they are asking the questions and checking, but a little frustrating that they aren’t raised in the appointment, and it doesn’t project organisation. This may change when they have the app they are developing released. However the care during the intervention sessions, such as when we were doing egg collection was brilliant.
4.78
11
patient reviews
Verified profile
19a Cavendish Square, London, United Kingdom, W1G 0LP
Very friendly staff
5.00
3
patient reviews