63 results found for HUMERUS FRACTURES Clinics in THORNTON HEATH, CROYDON

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Clean, calm, efficient, centrally located, great consultant.

The reception was vary professional.

Efficient and insightful. My concern was that I would be encouraged to have surgery but I was rightly recommended to try physio first.

Always friendly and accommodating. Easy to book online and easy to speak to over the phone as well. They have a lot of specialties which makes it very convenient. Overall they have very good specialists.

An early evening appointment so it was very busy, staff were helpful both admin and nursing.

very well run place with excellent staff

Experience was fine

They were fine front desk could be a bit nicer but was clean and spacious

Slick venue and helpful friendly staff.