53 results found for HEART & LUNG HEALTH ASSESSMENTS Clinics in EAST HAM, NEWHAM

Excellent. Well organised, friendly and efficient

It provided excellent patient care.

I was seen by Triona and Lizzie. They were absolutely lovely. Extremely polite, professional, explained everything nicely and clearly, and they made the entire appointment a pleasure. I felt safe, comfortable, respected and valued as a patient. Thank you very much from Varsha Thakore

Good, efficient experience

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

The operation on my left wrist had to be delayed by a few hours because a previous patient had overrun but the hospital ensured that this was not much of an inconvenience to me. Nursing and care and all staff of a very high standard.

I attended the Platinum Medical centre and was dealt with promptly and professionally

Superb facility. Excellent care. Fantastic staff. Everyone from Dr. Archbold to the nursing and front of house teams were amazing.

Friendly and professional

Impressive cleanliness, attentive polite staff, very helpful and distinguished