73 results found for HAND & WRIST SURGERY Clinics in PARK ROYAL, WEST LONDON

I was fully informed of all procedures. All staff were polite and friendly, and the entire process was carried out easily and within delays.

It's always a pleasure to visit the HSSH

Fantastic setup. Great experience. Super polite and friendly people

Very positive

Overall good except for the wait times.

Cromwell Hospital is generally always a good experience.

They were fine front desk could be a bit nicer but was clean and spacious

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Excellent experience and I am a medical insider

Excellent in every respect. Only visited for a short outpatient appointment.