70 results found for HAND & WRIST SURGERY Clinics in EAST FINCHLEY, BARNET

One small delay otherwise the operation was timely and the staff very good

I was fully informed of all procedures. All staff were polite and friendly, and the entire process was carried out easily and within delays.

Very professional overall and quick to answer telephone with good advice regarding post operative queries.

Excellent , friendly team

I saw specialist within a couple of days and this was good for my spirit as I have been living with a health issue.

This seems to be a well run establishment and the staff are caring. The hospital is very clean too.

They were fine front desk could be a bit nicer but was clean and spacious

Good and helpful staff

I recently saw Mr Davis and he was wonderful. He was kind and put me at ease right away. The procedure was easy and he followed up with me by phone. His nurses were also fantastic. When I had a question, I got a prompt response which I really appreciated.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.