167 results found for GENERAL SURGERY Clinics in HAYMARKET, WEST END

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Helpful receptionist, nice quiet reception with nice amenities

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

The receptionist team was friendly, wait times were short

Every member of the team was a delight to deal with - from sonographers to nurses and receptionists. Pre and post appointment care was impressive - from bookings to proactive calls to check in post-op.

I had an excellent impression. Nice and friendly team. I left feeling confident and well-informed. Highly recommend!

Extremely efficient,welcoming and helpful.

Able to use facilities across the NHS trust so was able to use a cancellation slot at st Mary’s to get a same day MRI . Prefer that support private care in NHS hospitals so that resources go back in to the NHs hospitals

Efficient and insightful. My concern was that I would be encouraged to have surgery but I was rightly recommended to try physio first.

I had a good experience at the Lindo Ward, but I feel that in terms of nursing, there should be more staff as sometimes the nurses were very busy. Also, the bathrooms could be cleaned more and rubbish removed from the bins etc. Otherwise, staff were helpful and friendly. Disposable bed pans should also not be used more than once.