73 results found for FOOT FRACTURES Clinics in CHINATOWN, WEST END

It provided excellent patient care.

fast and thorough

Good location in London.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Extremely satisfied with the care at KEVII [ both as outpatient and inpatient] . Buildings are clean and comfortable. Staff makes the difference, everyone is very friendly and tries to be there for you. Scheduling of all appointments is also well managed. Very supportive also with the admin side of process, especially when you have a "difficult" insurance ! Considering how many times I have to visit a certain department at the KEVII , it is a relief that when I go there I know i will find friendly faces and a comfortable environment, which makes the whole medical experience less daunting.

Slick venue and helpful friendly staff.

Friendly staff provided warm welcome and clear directions.

All the porters and nurses extremely professional and courteous

Excellent and exceeded expectations in every way

My experience of the consultation process was excellent and I received the advice and treatment I wanted. The time between booking the appointment and actual consultation was very long, at c. 2 months. This wasn't great but does seem to be an issue with other consultants so assume it reflects the demand for ENT services.