53 results found for FERTILITY MEDICINE Clinics in THORNTON HEATH, CROYDON

Excellent level of service by the team again. Instant response to my query and helped me with my concerns and request for treatment. Wherever I go, can always trust HarleyDoc to deliver.

Very efficient

Found the pre-session questionnaire was great for giving an overview of my health and it was all very user friendly.

Very inconvenient. Misleading information. Confused. Not offering help. The receptionist was unable to provide information or guidance with regard to my appointment. Made me wait till my appointment time passed and asked me to come another day. This is so disappointing and frustrating.

The Lister Fertility Clinic at the Portland is a busy clinic, and seems to be generally well run. However we have seen a different nurse/doctor almost every time (apart from our consultant who we saw twice out of the 7 appointments during our first egg collection cycle). If a consistent touch point is important to you then this is something to be aware of. The variety has led to a mixed experience, with some lovely nurses and experiences and some less good ones. In particularly it seems like information isn’t consistently passed on, such as allergies (quite important) to preferred name (important but not vital). In addition its odd after a long appointment to go through details that the same day a nurse calls to confirm questions that weren’t raised during the session. It’s good that they are asking the questions and checking, but a little frustrating that they aren’t raised in the appointment, and it doesn’t project organisation. This may change when they have the app they are developing released. However the care during the intervention sessions, such as when we were doing egg collection was brilliant.

I had an online consultation with Emily Reilly. She was extremely friendly and warm and made my first appointment very pleasant.

A very helpful and informative consultation.