151 results found for EYELID SURGERY (BLEPHAROPLASTY) Clinics in WILLESDEN, BRENT

Convenient to get to. Welcoming, clear, helpful staff

The information I received beforehand made it easy for me to find my way to the Cumberlege Ward. Everyone I met was very friendly and efficient. I had to wait quite a long time for my surgery but it was in very pleasant surrounding.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Very good communication prior to and on the day of the operation apart from the receptionist. Post medication and sick leave were not delivered on time and I really struggled to get them. Post operation phone calls did not address my concerns such as dropping eyelid on the inside corner of right eye. Furthermore, I did not get the phone call six months after the op.

Efficient and friendly

The receptionist team were welcoming and efficient. The atmosphere made me very at ease, the facilities were excellent. The surgery room was fabulous, extremely high tech and impressive. The only downside was parking availability.

From the time you step in you are treated with the utmost respect and everyone was so attentive

Overall care and communication were professional, circumspect and timely contributing to a reassuring experience.

excellent all round

Day case for Cardio Version following an event that triggered Atrial Fibrillation. From start to finish the staff at The Wellington Hospital could not do enough for both myself and my wife. I would like to pass on m y thanks to the Felicity , the nurse that took care of me from check in to discharge. And many thanks to my consultant Dr Sohaib for a successful outcome.