32 results found for COVID-19 - REHABILITATION AND RECOVERY Clinics in STONEBRIDGE, BRENT

Friendly and attentive

Very positive

Fast and smooth experience

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Excellent experience and I am a medical insider

Good and helpful staff

It provided excellent patient care.

Fantastic setup. Great experience. Super polite and friendly people

The clinic was friendly and clean, and offered an efficient service.

Slick venue and helpful friendly staff.