34 results found for CONNECTIVE TISSUE DISORDERS Clinics in RAYNES PARK, MERTON

Very positive

All staff very helpful and friendly.

It was fine. Thankyou

I have seen Marta de Oliveira for pelvic floor Physiotherapy for a couple of times and I can say that was super helpful all I have learned with her. I am now pregnant and not having to deal with the issue I had in the past. I highly recommend her to anyone that has pelvic floor issues. She is extremely professional and friendly.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Excellent experience and I am a medical insider

The doctor and nurse were lovely and looked after me well. With hindsight, as my procedure was close to my ear and the noise of my skin being cut was quite traumatic, I would use ear plugs next time, and it would have been nice if this option had been suggested to me. Otherwise everything was great.

The reception was vary professional.

Appointments were excellent, short waiting time and efficient on the day. However, on the day of the operation we were asked to arrive by 12 midday and was not operated till gone 4pm which was a long nervous wait of 4 hours. Scheduling of patients with the consultant should be more efficient to ensure less waiting time. I was scheduled to be first on the list but ended up being last!

As ever the staff are very good and react to any request in a positive way. The medical staff and doctors and above and beyond what I could ask for.