66 results found for BOTULINUM TOXIN INJECTIONS Clinics in HAYMARKET, WEST END

I arrived a little early and was seen early. Everything worked seamlessly

The building was clean and easy to find. Staff were super friendly and helpful

It provided excellent patient care.

No comment

Impeccable service, start to finish.

They were fine front desk could be a bit nicer but was clean and spacious

The operation on my left wrist had to be delayed by a few hours because a previous patient had overrun but the hospital ensured that this was not much of an inconvenience to me. Nursing and care and all staff of a very high standard.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

All staff I met were polite and helpful. The consultation was dealth with respect and plenty of time given to answer questions. Thank you.

Very professional and caring environment. Pleasant waiting room. Only comment is that on every visit, the water dispenser in the waiting room has been empty so there was nothing to drink!