66 results found for ARTHRITIS (SPINE) Clinics in SHACKLEWELL, HACKNEY

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

All staff I met were polite and helpful. The consultation was dealth with respect and plenty of time given to answer questions. Thank you.

No comment

Very professional and caring environment. Pleasant waiting room. Only comment is that on every visit, the water dispenser in the waiting room has been empty so there was nothing to drink!

Impeccable service, start to finish.

The staff were super friendly, especially the receptionists and the nurses. There was construction going on every time we were visiting, which was a little noisy.

Experience was fine

Excellent in every respect. Only visited for a short outpatient appointment.

Overall speaking, it’s a good place to visit when you seek private healthcare.

The building was clean and easy to find. Staff were super friendly and helpful