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Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

Subject: Complaint Regarding Overcharging and Lack of Consent – Dental Visit on 11 Feb 2025 I visited Dr. Heba Javed (Dental) for a check-up due to tooth pain on 11.02.2025 at 6:20 PM. I am writing to file a complaint regarding the way I was treated and charged during this visit. My consultation fee was AED 46, and I was required to pay AED 17 as coinsurance for the X-ray. Therefore, my total payable amount should have been AED 63. However, the cashier charged me AED 192. When I asked about the additional amount, I was told that an electric dental test had been performed and the remaining charges were for that. I was never informed by the doctor that this test would involve an additional cost of AED 650, nor was I asked for consent to proceed with it, which resulted in an extra AED 130 payable from my side. Furthermore: * The doctor did not explain or seek my permission before conducting the test. * The cashier issued me a receipt showing only AED 63, despite charging AED 192. * When I requested a receipt for the full payment, I was told approval had not yet been submitted. * If approval had not been obtained, I do not understand why the test was conducted without informing me or taking my permission, and why payment was collected in advance. * When I asked for a payment breakdown before paying, the cashier refused and asked me to pay first, and even after payment, no proper breakdown was provided. I am willing to pay the legitimate amount of AED 63 that I owe. I request that the additional AED 130 be refunded to me immediately. I intend to visit again tomorrow to resolve this matter. If it is not resolved, I will be compelled to pursue further action through the appropriate legal or regulatory authorities to protect my rights. I hope this issue can be resolved promptly and professionally. Sincerely, Shahzad

Dr. Luciano Nardo

Fertility Doctor, Obstetrician & Gynaecologist

We knew straight away that Dr Luciano was going to be an amazing doctor. From the very first appointment, he made us feel completely at ease. He really listened, never rushed us and took the time to understand our history and exactly where we were in our fertility journey. He is so professional and unbelievably knowledgeable but at the same time kind and warm. He always took the time to explain everything in a way we could actually understand and made sure we felt confident about every step. I’m naturally quite an anxious person and he always made me feel heard, understood and safe. He reassured me when I needed it, explained everything clearly and never once pressured us into doing something we didn’t feel ready for. On a personal level, he’s warm, genuine, honest and has a great sense of humour, which honestly helps so much during something as emotional as IVF. He answered my endless questions and was there whenever we needed him. We are still on our journey with him and so far it has been such a positive experience. You can see how respected he is by his team and how well he works with them. He works incredibly hard and genuinely cares about what he does. We never felt like just another number. We honestly can’t thank him enough for what he has done for us and we will be forever grateful to him. We would recommend him in a heartbeat to any of our friends who need fertility support.

Prime Medical Center at Zero 6 Mall, Sharjah, UAE

Cardiology, Dentistry, + 12 more

I have been visiting Prime Medical Center for some time, and I would like to express my sincere appreciation for Dr. Salam, who is truly an outstanding doctor and one of the best doctors I have encountered. However, I would like to raise a concern regarding the conduct of some front-desk staff members. Specifically, the Arab cashier staff member, as well as the Arab and Filipino male staff at reception, demonstrated unprofessional behavior. The manner in which they communicated with patients was not appropriate and did not reflect the expected standard of service. As an employee of Air Arabia, our company has an agreement with the insurance provider, and Prime is one of our main clinics. As oer the normal process I can get a referal letter from any GP doctor in your clinic to see a specialist However, I was repeatedly informed that I needed to obtain a referral number directly from the insurance company . I would like to thank the local lady seated in the cashier area who took the initiative to assist me by checking directly with the doctor and obtaining the referral letter. Even after Dr. Rayan issued the referral, the Arab staff member refused to proceed with my registration, and the local staff member had to handle the registration herself. I hope this matter will be taken into consideration and reviewed to ensure a better patient experience in the future.

Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

Your call centre team is completely pathetic. I called regarding to book an appointment at Burjuman branch. The lady didn’t booked and appointment for me and didn’t even mentioned what time to reach by maximum for walking to the hospital it was just only mentioned doctor is available till 10pm. Mr. Naeem Uddin mentioned as manager of call centre with the attitude voice claiming it’s not our problem and you can’t blame us. It’s to be understood to walk in by 9pm So do you think the patient is a god and will get a dream to reach by maximum 9. If the slots are not available I didn’t forced to book an appointment for me I would have simply walk to another hospital. Despite of this Mr Naeem Uddin is showing me an attitude instead of an resolution, So the prime medical health centre treats the patients in such a manner??? If this is an attitude there are other hospital and clinics. I would like to get an apology call or necessary actions to be taken against such negative behaviour. Thanks to Mr. Nilesh and reception boy I don’t know his name he was Filipino at 9;30 shift please give him 5star he helped and get my consultation done

My London Skin Clinic - DIFC

Dermatology

After seeing many dentists and still feeling anxious and uncertain, I was referred to Dr. Faryal by a close friend and that recommendation truly changed everything for me. From the moment I met her, she created a sense of calm, trust, and genuine care that immediately eased my anxiety. What makes Dr. Faryal exceptional is not only her remarkable skill and precision, but the compassion and patience she shows throughout the entire journey. She listens, reassures, and treats you with such sincerity that you feel completely safe in her hands. The results of her work are simply perfect natural, beautiful, and life changing. She didn’t just transform my smile , she restored my confidence and comfort in a way I hadn’t thought possible. I am deeply grateful to have found her and I truly couldn’t recommend Dr. Faryal more highly. She is a rare combination of artistry, professionalism, and genuine kindness.

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

Dear Clinic Team AlBarsha I wanted to take a moment to express my heartfelt gratitude for everything you do. Your compassion, professionalism, and dedication to patient care trulyc make a difference in so many lives. Thank you for going above and beyond – it's truly appreciated! Sunita THANK YOU for the follow up and the effort A big thank you as well to Remilie, who was waiting for me when I arrived at the clinic and helped me a lot. She was smiling, caring, and kind, which made a big difference. Dr. Irfan Rehman was professional and kind. He listened to all my concerns, gave me enough time, and provided clear advice. The nurse Rennisha was also extremely kind, helpful, and always smiling. I would also like to thank the entire team — the radiology staff, cashier, the nurse who gave me the injection, and the Arabic staff at the pharmacy. Everyone was very professional and kind.

Dr Jamilah Motala

Psychologist

In each visit, Dr Jamilah asks me what we'd like to focus on and we take things in bite size pieces and more importantly, she helps connect the dots between current behaviors or thought patterns with past expriences which has been an eye opening thing to be able to see patterns and connections I wouldn't have otherwise noticed by myself. I have been a patient for over 4 years with Dr Jamilah and it has been the single best decision I've made for my health and well being. Her calm yet reassuring demeanor and clear direction on how to manage thoughts and situations has given me a level of confience that I lacked, tools to manage difficult circumstances, and means to be kind to myself. I am very grateful to have found a therapist I connected with so well, and grateful for the progress we've made together.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

I recently visited Prime Medical for an emergency consultation for severe migraine and was attended by Dr. Shipra. From a clinical standpoint, her approach was thorough, well-structured, and highly professional. She demonstrated strong diagnostic acumen, promptly assessed the condition, and initiated appropriate management without delay. Throughout the process, she maintained clear and precise communication, ensuring that all necessary interventions were carried out efficiently. Her calm demeanor under pressure and adherence to sound clinical judgment were particularly reassuring in an emergency setting. I sincerely appreciate the quality of care provided and would confidently recommend Dr. Shipra for her clinical competence, professionalism, and patient-centered approach.

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

I would like to share my experience with Dr. Usha Kiran, whom I truly believe is one of the best gynecologists in Dubai. She performed my myomectomy surgery, which lasted nearly 4 hours and was quite complex due to my multiple previous C-section pregnancies. Despite the challenges, she managed to save my uterus and remove only the fibroids. Her expertise and calm approach gave me so much confidence. Dr. Usha Kiran is extremely kind, patient, and supportive. She explained the entire procedure in detail and made sure I understood everything, which really helped ease my anxiety. I would also like to thank the staff at Prime Hospital Al Garhoud for their excellent care and attention. My stay was very comfortable, and I felt well looked after throughout. Highly recommended.

Advanced Care Oncology Center

Imaging (Scans), Oncology

I don’t where to start. Been here a couple of times and from my experience been really good with all support staff from, chemotherapy dept, especially not forget Ms Eidth, who was kind and supportive and explained the process clearly. They make sure to calm the patient. My doctor Mr.Alawi is also been very knowledgeable and clarifying all queries and been through my journey of treatment. All nurses including head nurse and Anisha , was very careful while inserting canula and handling patients. Every staff make sure to comfort the patient and take genuine good care of them. I would surely recommend this place to all who wish to undergo chemotherapy in Dubai. I thank team for their dedication and kindness.

Dr. Claudia Alves Silva Machado

Plastic Surgeon

Dr. Claudia is one of the best cosmetic surgeons in Dubai. Her work is incredibly natural, refined, and precise, with virtually invisible scars and beautiful results. She is extremely professional, attentive, and takes the time to listen and explain every step. She follows her patients throughout the entire journey with care and dedication. I highly recommend her to anyone looking for natural, high-quality aesthetic results.

Dr. Mohamed Majed Al Hattab

Cosmetic Doctor, General Practitioner

Honestly I had a very good experience with Dr.Hattab. He is so professional and really knows what he is doing. I was little nervous first but hamdoullah everything was smooth. The doctor explain everything clearly and didn’t push for extra things. The results look very natural and I’m really happy. Clinic is clean and staff are friendly. recommended 100% for anyone want aesthetic treatment. Thank you so much doctor Hattab.

Dr Malini Joel

General Practitioner

I had a very good experience with this doctor. The service was excellent, very professional, kind, and attentive. The doctor took time to listen carefully, explained everything clearly, and made me feel comfortable throughout the consultation. I felt well taken care of and confident with the treatment provided. Highly recommended for anyone looking for quality medical care.

Dr. Zainab Salman

Dentist

I am absolutely thrilled with the results of my treatment with Dr. Zainab Salman Whether it was a routine cleaning or a more complex procedure, the attention to detail was incredible. My smile has never looked better, and the recovery process was exactly as she described. If you want a dentist who is truly a master of their craft, go see Dr. Zainab

Dr. Lekha Kapoor

ENT Surgeon

I am extremely grateful to Dr. Lekha for the excellent care and professionalism shown throughout my nasal polyp surgery less than a year ago. From the initial consultation to post-surgery follow-ups, everything was clearly explained and handled with great compassion. Highly recommended!

Dr. Hristo Grancharov

Orthopaedic Surgeon

I thank Dr. Hristo for his excellent treatment of patients. He is a very distinguished doctor in his specialty; he examines, assesses, and diagnoses patients very well. Thank you very much, and I wish him all the best in his professional and family life.