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Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Cardiology, + 11 more

Dear Management Team, I am writing to formally express my disappointment regarding the experience my son and I had during our visit to Prime Medical last night. Upon arrival, we were waiting for more than 20 minutes for basic procedures such as checking blood pressure and other preliminary details. During this time, I was seated in the waiting area with my son. I observed the nursing staff engaged in personal conversations among themselves, while patients continued to wait. What was most concerning was that a family who arrived after us was allowed to enter directly before us. One of the nurses clearly saw that I had arrived earlier and was waiting for my turn, yet no action was taken. As a frequent patient of Prime Medical, I did not expect such rude and unprofessional behavior. Eventually, I tried to enter Dr. Geetika’s room when my turn should have come. However, a lady nurse stopped us very rudely and allowed another family to enter, stating they had an appointment. This entire situation was handled without proper communication or courtesy, which made the experience very unpleasant and stressful for me and my child. The only positive aspect of this visit, as always, was the behavior of Dr. Om Prakash. I truly admire his professionalism, dedication, and the care he provides. He consistently treats patients with respect and prescribes medication appropriately based on the health condition. His conduct reflects the standard of care I expect from Prime Medical. I humbly request the management to take this complaint seriously and address the behavior of the nursing staff, so that no other patient has to go through a similar experience in the future. Thank you for your time and attention to this matter. I hope appropriate action will be taken.

Saudi German Hospital Ajman

Cardiology, Ear, Nose & Throat (ENT), + 5 more

Writing this with a heart full of gratitude. From day one of my pregnancy, Dr. Aida Al Khatib has been nothing short of exceptional. She didn’t just listen — she truly heard me. Every concern, every fear, every tiny symptom… she took it all seriously. Tracked my progress. Tracked my baby’s progress. Calmed me when I spiraled. Reassured me when Google tried to scare me. And considering this was a high-risk pregnancy (gestational diabetes + high blood pressure + third C-section after a long gap), her care meant everything to me. She made sure I followed every precaution, every step, every check. Never rushed me. Never dismissed me. Always present. Always kind. I was TERRIFIED going into my third C-section. High risk. Long gap. So many what-ifs in my head. But Dr. Aida handled everything with such confidence, calm, and precision that it felt… safe. Controlled. Professional. Reassuring. Now, 10 days postpartum — Alhamdulillah — I feel like I’m already back on my feet. Energised. Strong. Almost like nothing even happened. That’s how clean, smooth, and well-managed everything was. Also a huge thank you to her wonderful assistant, Nurse Sheeja — the quiet superhero behind the scenes. Making sure all documents were ready, appointments smooth, and pregnant women (who already have zero patience left 😅) don’t have to wait long. If you’re pregnant and reading this — Dr. Aida is your person. Your safe space. Your calm in chaos. Your best decision during this beautiful yet overwhelming phase. I 100/100 recommend her. Truly. Forever grateful 🤍

Dr. Hatem Dalati

ENT Surgeon

I cannot express how grateful I am to Dr.Hatem Dalati for the amazing experience and results of my revision rhinoplasty and deviated septum. From the very first consultation, he was extremely professional, kind, and genuinely caring. He took the time to listen to all my concerns and problems, explained every detail clearly, and made me feel completely comfortable and confident throughout the entire process. Dr. Hatem is not only an incredibly skilled surgeon, but also a very supportive and attentive doctor. He was always available to answer my questions and made sure I was well taken care of before and after the surgery. The results exceeded my expectations, I am now able to breathe perfectly, and my nose is very natural, balanced, and exactly what I hoped for. The operation was a complicated one as I required extra cartilage, the doctor handled it with exceptional skill and precision, making the outcome excellent. I would also like to sincerely express my thankfulness to Nurse Jessa who went above and beyond to accommodate me. She is caring, attentive, supportive and patient. Overall. I truly appreciate the doctors dedication, patience, and the effort he put into my case. I highly recommend Dr. Hatem Dalati to anyone considering any ENT operation, whether cosmetic or medical. Thank you so much for your outstanding work and care.

Dr Rahul Mathur

Internal Medicine Doctor

I would like to share my feedback regarding my recent experience at Prime Medical. My overall experience with the doctors and hospital services has been very good. I have been visiting Prime Medical for the past 10 years, and I truly appreciate the quality of medical care provided. This feedback is not a complaint about the pharmacy staff, who I believe are doing their best. However, over the past one year, I have noticed a significant issue with the pharmacy services, especially during peak hours. The waiting time has become much longer than expected, often exceeding one hour. This is very difficult and exhausting for patients, particularly those who are already unwell and do not have the energy to wait for such long periods. I am sharing this feedback not only for myself but also to help improve the experience for other patients. I kindly request the management to consider increasing pharmacy resources or support during peak hours to reduce waiting time and improve patient comfort. Thank you for your attention and continued commitment to patient care.

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

When I was given injection the nurse dropped some liquid side on the floor. I said oh ! Bus she picked it up and continued. Needle was in my arm but syringe side should have replaced.. it’s still not acceptable. It’s too late. What responsibility will you take if I get infected. I’m very much concerned. Some nurse are so good. It’s my first time that I saw her. About cashier. I’ve been requested invoice for sick leave. I spoke to the cashier who is philipina process my payment right after finished my payment. I waited whole day nothing find in my email. I called via phone call for three time. Still haven’t find any. I emailed help desk and no reaction. I AM STILL WAITING INVOICE FOR SICK LEAVE!!! WHAT IS THIS CUSTOMER SERVICE. Usually I understand they are busy it’s understandable. But this time multiple things … it’s terribly bad.

Dr Waseem Sarwar Memon

General Practitioner

I recently had a consultation with Dr. Waseem Sarwar Memon, and I am extremely grateful for the level of care and sincerity he demonstrated throughout my visit. He took the time to thoroughly assess my condition, explained everything clearly, and showed genuine concern for my health and recovery. His dedication and professionalism truly set him apart, and it is evident that he is deeply committed to his patients’ well-being. Dr. Waseem Sarwar Memon is a one-of-a-kind physician, and I highly recommend him to anyone seeking excellent medical care.

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

After seeing the blood test results , doctor informed its mild infection whereas my son developed fever and ear pain. Cough increased. When I call the doctor through call center, Doctor informed me directly that he will prescribe Anti biotic since the fever and ear pain persists. But he didn't prescribe and I was not informed also. One day before only Doctor should have prescribed Anti biotic. We visited another doctor and got it. And my son couldn't attend school for 4 days and he was crying over ear pain. That gave us trouble.

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

The doctors who assisted me during my surgery were very professional. From the beginning up to now, I feel like they treated me as part of their family, not just as a patient. That’s why I felt comfortable and confident that I was in good and safe hands. Thank you to my surgeon, Dr. Verushka, and her team. Even if our families cannot take care of us because they are far away, at Prime Hospital they will take care of you so you won’t feel the loneliness of being away from your family, who should have been by your side.

Prime Medical Center - Motor City

Orthopaedic Surgery, Cardiology, + 6 more

Went for a checkup - determined I needed a root canal. Dr advised she will submit for approval and refer to another branch. 3 days later I called to follow up as I received confirmation of an approval. She booked for oasis branch but no submission for the root canal was done , only x ray. Oasis now wants a new consult and new submission. A complete waste of time . I’ve requested for my x rays to use a more efficient establishment.

Dr Alia Humaid AlQassimi

Obstetrician & Gynaecologist

I had a consultation with Dr.Alia and I am truly grateful for her time and care. She is an excellent doctor who explained everything clearly and professionally. I benefited a lot from the consultation, and her words were very reassuring and comforting. She took the time to listen and made me feel calm and confident about my situation. I highly recommend her to anyone seeking medical advice or a second opinion.

Dr. Zein Hasan

Orthopaedic Surgeon

Dr. Zein was very accommodating and genuinely mindful of our feelings throughout the visit. He was exceptionally kind, patient, and gentle with our little boy, which helped put us at ease. He took the time to clearly explain the current issue, ensured we understood the situation fully, and addressed all concerns thoroughly and professionally. We truly appreciated his calm approach and level of care.

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

The staff didnt guide us properly regarding the vaccination procedure. We had to meet many persons. Finally cashier told us the its not covered under insurance. I called my insurance helpline, they said they never received any request from prime. Finally after lot of wait time got the vaccination. The process and procedure for vaccination ( with insurance approval) needs to be improved.

Dr. Wesam Gouda

Rheumatologist

Dr. Wesam is an exceptional doctor. During my high-risk pregnancy, he boosted my confidence and managed my medication throughout the entire journey with great care and professionalism. His reassurance, expertise, and constant support made a challenging time much easier. I am truly grateful for his dedication and highly recommend him for SLE related treatments.

Dr. Dana Albayed

Dentist

I had an excellent experience with Dr. Dana, she is highly professional, knowledgeable, and took the time to explain every step of the procedure clearly, which made me feel comfortable and confident. I truly appreciated the gentle approach and attention to detail. I would highly recommend Dr. Dana to anyone looking for exceptional, professional dental care.

NeuroActive Health Hub

Chiropractic, Pain Management, + 2 more

My son is special.kids having issue of concentration focus seating tolerance tantrums..after almost 1 6 month of therapy with Dr nageena clinic .hamdellah I can see so.many changes and day by day more and more .my son having less tantrums like 1 month maybe can focus nd do writing painting and more. And more my son his independent.

Dr Tamara AlKeileh

General Surgeon

I had laparoscopic appendectomy done by Dr.Tamara It was a great experience especially the recovery was fast and the doctor was very reassuring during follow ups. You can visit any doctor but doctor Tamara has a special humanitarian and warm touch that makes you feel safe .