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Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

My appointment was scheduled at 8:45 PM. Upon arrival, the male Filipino staff at the reception was on his phone and took around two minutes to notice me before directing me to the second reception for the Pulmonology Department. The doctor consultation itself was satisfactory. However, the nurse appeared to be in a hurry, likely due to shift ending, and I was instructed to go to another clinic for my nebulization. While I understand shift constraints, the transition was not handled well. At the second reception, the male Indian staff was rude when I asked where I could have the nebulization. He questioned me about who my nurse was—something I would not reasonably know, as nurses are not introduced to patients as they are in other hospitals. When I explained this, he simply told me to “go there and find a nurse myself,” which was unprofessional. When I eventually found a nurse, she administered the nebulization but left me unattended, instructed me to stay for 10 minutes, and told me to turn the machine off myself. She did not check on me again. During the treatment, the hose disconnected because it was not properly attached. Fortunately, I knew how to fix it myself. Overall, the experience reflected poor service, lack of coordination, and inadequate patient care, particularly from the reception and nursing staff. I hope this feedback helps improve patient experience moving forward.

Dr. Shalini Verma

Obstetrician & Gynaecologist

During my first pregnancy, I reached out to Dr. Shalini from day 1. Being my first pregnancy, I was extremely scared, especially after being diagnosed with gestational diabetes. She guided me with so much professionalism, clarity, and confidence that it gave me immense strength and reassurance throughout the journey. Towards the end, due to an emergency, I had to undergo a C-section. I was very fearful at that moment, but Dr. Shalini and her entire team handled the situation so calmly and efficiently that I immediately felt safe and comfortable. Everything went smoothly, and I knew I was in the best hands. What I truly appreciate is how she supported me through every stage, and always explained things clearly, which helped me stay positive. Her team was equally caring and supportive and I am deeply grateful to Dr. Shalini for making my first childbirth experience safe, positive, and memorable.I highly recommend her to all expecting mothers. Thank you, Dr. Shalini, for everything.

Prime Medical Center King Faisal

Urology, Cardiology, + 12 more

Very badly organised prime medical center which i have visited. The staff in the reception tries to teach you when you tell any complaint. No nurse at the doctor’s room to inform whose turn is next. Afterall when everyone is waiting, some random person will come from nowhere and go inside the room. When you ask about it, they say priority appointment. But when we ask what is priority appointment nonody knows. Very badly organised. And reception staff also not polite enough to explain things properly. And regarding appointment, i had appointment which was booked in the application and when i came to the reception it was not there and i think they removed and was asking for message which i didnt receive. I had to booked one appointment for future just to show him that we normally dont receive any message when we book appointment in the app. Very bad experience from this branch.

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

My appointment was scheduled at 6:40 PM. Due to traffic while traveling from Sharjah to the clinic, I arrived slightly late at 6:55 PM. A male nurse did not allow me to directly see the doctor and advised me to wait for one hour. When I eventually saw the doctor, I was asked to undergo an X-ray. After the X-ray, I had to wait again for approximately 20 minutes. The doctor informed me that everything looked fine and prescribed a gel to apply along with painkillers. However, I am concerned because I am still experiencing shoulder pain, and I am unsure why the pain persists if everything appears normal. Additionally, the male nurse informed me that physiotherapy approval would take approximately three days.

Advanced Care Oncology Center

Imaging (Scans), Oncology

would like to express my sincere appreciation to the radiation oncologist Head of the Oncology Department Dr Ismail ghorbel for the outstanding leadership, medical expertise, and compassionate care provided throughout my treatment journey. Your professionalism, clear communication, and dedication to patient-centered care truly made a the journey much more manageable and reassuring. I would also like to extend my heartfelt thanks to the nurses and all staff members at the oncology center. Their professionalism, punctuality, kindness, and constant support never went unnoticed. Every interaction was handled with respect, empathy, and efficiency, creating a safe and comforting environment for patients

My London Skin Clinic - DIFC

Dermatology

l've been a patient of Dr. Sobia Mirza for a month now to understand the reasoning behind my constant fatigue and overall skin dullness. Through a series of blood tests, she'd quickly identified the root cause of the problem and we've been on a plan to gear up my iron and vitamin B levels. Outside the scope of this plan, she's been extremely helpful in assisting me improve my overall health journey whilst providing information on how I can maintain and regulate my health independently after the treatments. Thank you for your service, Sobia!

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

I am extremely grateful to Prime Medical Hospital for the excellent care I received during the birth of my baby. From admission to discharge, the entire experience was handled with professionalism, compassion, and efficiency. The doctors, nurses, and support staff were incredibly kind, attentive, and supportive, making me feel safe and well cared for at every step. Thank you to the whole Prime Medical Hospital team for making my childbirth experience positive and memorable.

SKIN111 @ Home

Beauty Therapy, Cosmetic (Aesthetic) Medicine

I had a great experience with Skin111’s home IV drip service. Nurse Milu came to my home and was extremely professional, kind, and gentle throughout the process. She explained everything clearly, made me feel very comfortable, and ensured the service was done safely and smoothly. The entire experience was stress-free and convenient. Highly recommend Nurse Milu and Skin111 for anyone looking for reliable home IV drip services!

Medi Sense Clinic

General Medicine, Occupational Medicine, + 8 more

I was well welcomed by the reception staff who were smiling and very helpful in all my process and continually checking on me and assuring me in what process they are and they apologise also if they were late in process which they were not And I'm really thankful and happy for the service I received from this clinic. And special thanks to doctor Olga she was very kind , professional and dealt with me in very good way.

Dr. Rabab Zaidi

Dentist

Dr.Rabab is really one of the kindest and best dentists I've been to. She takes the time to make sure you understand what's going on and also to make sure you're okay with what's happening. As an anxious person this really helps and is the only time I'm not nervous when around someone in a white coat.

Dr. Mohamed Houcem Amiour

Cardiologist

Dr. Amiour is not only an exceptional cardiologist but also a genuinely kind and attentive human being. He takes the time to listen, explains everything clearly, and treats you with real care. It’s rare to find a doctor who combines such deep medical expertise with compassion and humility! ❤️❤️

Dr. Malaz Eldirdiry

Dermatologist

i rate my experience a 10/10 i coincidently found out about dr malaz during a time i was struggling with acne and hyperpigmentation and she was able to help me with it. She is very professional and trustworthy and able to help you in the nest way possible to get the best results you want

Dr. Ghulam Shabbir

Neurologist

I feel always a very good when I meet to Mr. Ghulam Shabir, During the checkup I never feel that I am in hospital. With Doc Ghulam Shabir its look like I am sitting in own family. And honestly Doc Ghulam Shabir is a God gifted person. My All-best wishes are for Doc Ghulam Shabir.

Dr. Gamal Fares

Dentist

The root canal was done week but the filling was. It done by him. This was done by Dr Nour and wasn’t part of the fee which was very surprising and should have been included in the overall root canal fee, after all I was left with a hole in my tooth from the root canal.

Dr. Hamed Abbasi

Ophthalmologist

Dr. Hamed Abbasi has an amazing personality and a big heart. He is calm, patient, and truly cares about his patients. He took the time to listen to me and explain everything clearly, which gave me real peace of mind. I’m very thankful for his care and support.

Dr Verushka Mukesh

General Surgeon

I met the doctor and she was extremely kind and professional. She explained my problem very clearly and took time to make sure I understood everything. I felt very comfortable and satisfied with the treatment. I truly recommend her.