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Prime Medical Centre Al Warqa

Cardiology, Dermatology, + 6 more

I recently visited Prime Hospital, Dubai during a very challenging period due to a serious urological condition. From my first consultation, I was extremely impressed by the professionalism, expertise, and compassionate care provided by Dr. Issam AlMajdalawi, Consultant Urologist, and his nurse, Aaron. Their strong collaboration and patient-focused approach made a significant difference throughout my treatment journey. Following a series of thorough diagnostic tests, Dr. Issam clearly explained my condition to me, including my severe prostate enlargement, bladder compression, blood test results, prostate size, and urine flow metrics. He reassured me that the condition was not cancerous and carefully outlined all available treatment options, helping me make an informed decision to proceed with Rezum therapy to restore my quality of life. The procedure was carried out professionally under Dr. Issam’s supervision. Although I experienced temporary mobility issues upon waking from surgery, Dr. Issam was present to calmly explain the procedure, the observations made during surgery, expected side effects, and the recovery process. His reassuring manner, clinical expertise, and compassionate communication gave me great confidence and peace of mind. During my two-night stay, I was supported by a dedicated nursing team who demonstrated exceptional care, professionalism, and attention to detail. I would particularly like to acknowledge Jet, Jan, and Jinci Shaji, whose kindness and support stood out. All other nursing staff were equally attentive and professional. Following surgery, I unfortunately developed a post-operative infection and experienced severe pain and swelling. The emergency team, including Dr. Amjad and Dr. Omar, responded promptly and professionally. Despite Dr. Issam being overseas at the time, the medical team consulted him to ensure the most appropriate and informed treatment decisions were made. I felt truly cared for during this difficult moment. Today, I am recovering well, my symptoms have significantly improved, and my quality of life has been restored. I am deeply grateful to God and to all the doctors, nurses, and staff who supported me throughout this journey. My sincere and special thanks go to Dr. Issam AlMajdalawi and Aaron for their outstanding care, professionalism, and dedication.

Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Cardiology, + 11 more

Dear Management Team, I am writing to formally express my disappointment regarding the experience my son and I had during our visit to Prime Medical last night. Upon arrival, we were waiting for more than 20 minutes for basic procedures such as checking blood pressure and other preliminary details. During this time, I was seated in the waiting area with my son. I observed the nursing staff engaged in personal conversations among themselves, while patients continued to wait. What was most concerning was that a family who arrived after us was allowed to enter directly before us. One of the nurses clearly saw that I had arrived earlier and was waiting for my turn, yet no action was taken. As a frequent patient of Prime Medical, I did not expect such rude and unprofessional behavior. Eventually, I tried to enter Dr. Geetika’s room when my turn should have come. However, a lady nurse stopped us very rudely and allowed another family to enter, stating they had an appointment. This entire situation was handled without proper communication or courtesy, which made the experience very unpleasant and stressful for me and my child. The only positive aspect of this visit, as always, was the behavior of Dr. Om Prakash. I truly admire his professionalism, dedication, and the care he provides. He consistently treats patients with respect and prescribes medication appropriately based on the health condition. His conduct reflects the standard of care I expect from Prime Medical. I humbly request the management to take this complaint seriously and address the behavior of the nursing staff, so that no other patient has to go through a similar experience in the future. Thank you for your time and attention to this matter. I hope appropriate action will be taken.

Saudi German Hospital Ajman

Cardiology, Ear, Nose & Throat (ENT), + 5 more

Writing this with a heart full of gratitude. From day one of my pregnancy, Dr. Aida Al Khatib has been nothing short of exceptional. She didn’t just listen — she truly heard me. Every concern, every fear, every tiny symptom… she took it all seriously. Tracked my progress. Tracked my baby’s progress. Calmed me when I spiraled. Reassured me when Google tried to scare me. And considering this was a high-risk pregnancy (gestational diabetes + high blood pressure + third C-section after a long gap), her care meant everything to me. She made sure I followed every precaution, every step, every check. Never rushed me. Never dismissed me. Always present. Always kind. I was TERRIFIED going into my third C-section. High risk. Long gap. So many what-ifs in my head. But Dr. Aida handled everything with such confidence, calm, and precision that it felt… safe. Controlled. Professional. Reassuring. Now, 10 days postpartum — Alhamdulillah — I feel like I’m already back on my feet. Energised. Strong. Almost like nothing even happened. That’s how clean, smooth, and well-managed everything was. Also a huge thank you to her wonderful assistant, Nurse Sheeja — the quiet superhero behind the scenes. Making sure all documents were ready, appointments smooth, and pregnant women (who already have zero patience left 😅) don’t have to wait long. If you’re pregnant and reading this — Dr. Aida is your person. Your safe space. Your calm in chaos. Your best decision during this beautiful yet overwhelming phase. I 100/100 recommend her. Truly. Forever grateful 🤍

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

I would like to share my feedback regarding my recent experience at Prime Medical. My overall experience with the doctors and hospital services has been very good. I have been visiting Prime Medical for the past 10 years, and I truly appreciate the quality of medical care provided. This feedback is not a complaint about the pharmacy staff, who I believe are doing their best. However, over the past one year, I have noticed a significant issue with the pharmacy services, especially during peak hours. The waiting time has become much longer than expected, often exceeding one hour. This is very difficult and exhausting for patients, particularly those who are already unwell and do not have the energy to wait for such long periods. I am sharing this feedback not only for myself but also to help improve the experience for other patients. I kindly request the management to consider increasing pharmacy resources or support during peak hours to reduce waiting time and improve patient comfort. Thank you for your attention and continued commitment to patient care.

Dr. Elie Al Ahmar

Obstetrician & Gynaecologist

I cannot recommend Dr. Elie Al Ahmar highly enough. From the very beginning of my pregnancy until the postpartum period, he was exceptionally professional, attentive, and reassuring. He always took his time to explain every detail of the pregnancy clearly and patiently, never making me feel rushed. He was always just one message away, with close follow-up and an incredible level of attention to detail. Every single ultrasound was thoroughly and carefully reviewed, ensuring nothing was overlooked. During my C-section, he was extremely calm and composed, which was incredibly reassuring and helped me feel safe and confident throughout the procedure. The same level of care continued postpartum—he made sure to guide us every step of the way, offering support, clarity, and reassurance whenever needed. Truly a doctor who combines medical excellence with genuine care. I am deeply grateful for his support during such an important journey

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

When I was given injection the nurse dropped some liquid side on the floor. I said oh ! Bus she picked it up and continued. Needle was in my arm but syringe side should have replaced.. it’s still not acceptable. It’s too late. What responsibility will you take if I get infected. I’m very much concerned. Some nurse are so good. It’s my first time that I saw her. About cashier. I’ve been requested invoice for sick leave. I spoke to the cashier who is philipina process my payment right after finished my payment. I waited whole day nothing find in my email. I called via phone call for three time. Still haven’t find any. I emailed help desk and no reaction. I AM STILL WAITING INVOICE FOR SICK LEAVE!!! WHAT IS THIS CUSTOMER SERVICE. Usually I understand they are busy it’s understandable. But this time multiple things … it’s terribly bad.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

Dear Prime Clinics Al Qasimiya Team, I hope this message finds you well. I wanted to take a moment to share some feedback regarding my recent visits to the Qasimiya branch. I've noticed that there seems to be a recurring issue with the availability of face masks for patients. On multiple occasions, I've been informed by the reception staff that masks are out of stock, which can be quite concerning for those of us who prioritize safety during our visits especially during the flu season. Ensuring that patients have access to basic protective equipment would greatly enhance the overall experience and peace of mind for everyone. Thank you for considering this feedback.

First Psychiatry Clinic

Psychology, Psychiatry

First Psychiatry Clinic provides a calm, welcoming environment with a highly professional and compassionate team. The psychiatrist took the time to listen carefully, explained everything clearly, and made me feel comfortable throughout the consultation. The staff were respectful, organized, and supportive from scheduling to follow-up. I truly felt heard and understood, and the care I received was thoughtful and effective. I would highly recommend First Psychiatry Clinic to anyone seeking quality mental health care.

Dr. Mehdi Shahriyari Afshar

Cardiologist

Two years after a successful angioplasty for LAD ISR using a drug - coated Ballon I recently under went CT Coronary angiography as part of a routine follow-up which showed that the treated artery remains WIDE OPEN confirming the excellent and durable outcome of the procedure . I highly recommend Dr. Mehdi Shahriyari Afshar to other patients and encourage individuals to make informed decisions about their cardiovascular health under the care of experienced and dedicated specialist like him .

Mr Sherif Awad

General Surgeon

Excellent experience with Dr. Sherif. From the very first consultation, he explained the entire procedure clearly and thoroughly, making sure I understood every step. He was always patient and took the time to answer all my questions, which gave me great peace of mind throughout the process. I truly felt well cared for and confident in his expertise. I highly recommend him to anyone looking for a knowledgeable, attentive, and professional surgeon.

Dr. Shridhar Munje

Dentist

I had a great experience with Dr. Shridhar Munje. He was very professional, patient, and took the time to listen carefully to all my concerns. He explained the diagnosis and treatment clearly, which made me feel comfortable and confident. The clinic was well organized and the staff was polite and helpful. I truly appreciate his care and would highly recommend him to anyone looking for a knowledgeable and compassionate doctor.

Dr. Ihab El Tayeb

Endocrinologist

I highly recommend Dr. Ihab and his team. I usually come here for my thyroid checkups, and every visit has been a great experience. Dr. Ihab is very attentive, knowledgeable, and takes the time to explain everything clearly. I also want to thanks Gretchel at the reception she is always kind, professional, and very helpful. Their service and attention are truly impeccable. I always feel well taken care of.

Dr Sulaiman Al Habib Hospital

Acute Pain, Allergy Medicine, + 49 more

Nous avons confié l’opération LASIK de notre fils Mathys au Dr. Nourallah Kaddoura, au sein du Dr. Sulaiman Al Habib Hospital, et notre expérience a été exceptionnelle du début à la fin. L’établissement se distingue d’abord par son organisation professionnelle et humaine : le personnel est accueillant, réactif et disponible, les équipes travaillent en coordination, et l’environnement est rassurant.

Dr. Andoni Diaz

Family Doctor

Excellent experience. The doctor was outstanding, very professional and truly caring. The treatment and attitude were impeccable, and he took the time to listen carefully and explain everything clearly. The service was extremely fast and efficient, with no unnecessary waiting time. I will definitely come back. I can finally say that I have found my trusted family doctor in Dubai. Highly recommended.

Dr Om Prakash

Internal Medicine Doctor, Orthopaedic Surgeon

Dr. Om Prakash. I truly admire his professionalism, dedication, and the care he provides. He consistently treats patients with respect and prescribes medication appropriately based on the health condition. His conduct reflects the standard of care I expect from Prime Medical.One of the best Doctor in prime medical Centre.

Dr Ahmed Badie Abdulmajeed Al-Fikry

ENT Surgeon

My visit to Dr. Ahmed (ENT) was excellent. I was experiencing severe tonsil pain along with difficulty breathing and swallowing. Dr. Ahmed diagnosed my condition accurately and explained the treatment steps very clearly. Thankfully, I felt significant improvement after the treatment. Thank you, Dr. Ahmed.