Urologist
London, W1G 7AQ
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*Star rating based on patient reviews
115 reviews
5
Very professional, confident, reassuring. He explained the procedure with detail and answered all the questions.
5
Prof Shaw is clearly an eminent world class surgeon, his skill and care throughout the neurosafe procedure was exceptional. I am deeply grateful for the considerate and compassionate way he dealt with me through a life challenging process. Thank-you.
5
Very friendly, caring and professional
2.25
1. Letter dated 29/11/22 was not signed and I only learnt of its existence by chance by a nurse 14/12/22. 2. Difficulties in making telephone contact with administrative staff to make initial contact and to obtain copies of documents. 3. Letter dated 14/12/22 refers to conveying results of blood test for PSA - a blood sample/test was not carried out at the prostate centre. The 2.11 level is the figure that I provided on 29/11/22 based on the test results of a NHS blood test. 4. Letter dated 14/12/22 reports the ultrasound scans looked “okay” - I understand this to mean “satisfactory but not especially good”? I found this disconcerting. 5. No information provided for the costs of investigations before they were carried out but three communications about Professor Shaw’s consultation charges were received. The overall experience was a frustrating muddle.
I’m sorry you feel frustrated about these issues. We try hard to ensure good communication is maintained and it is helpful to know when this has not been possible so that we can endeavour to improve. I would like to reassure you that your experience does not reflect the normal level of service we provide which is generally regarded as excellent as you can see from the other feedback on doctify. The description of the appearance of your images as okay is to indicate that no problem was identified.
5
Immediately felt confident in his competence and no nonsense approach, also his over all knowledge of prostate issues and the up to date treatments available. Loved his interest in follow up post surgery.
5
Gave clear communication, reassuring manner
5
Very professional
5
Greg provides all that you need to know in a very straight forward and helpful way A very professional but at the same time friendly man whilst clearly very busy always makes time to phone and/or email regarding matters of concern.
5
Greg has been amazing since we first met, via telephone, when I was under the UCLH. It was an easy conversion to HCA, and from start to finish (although I am still under Greg's care at this time) Greg has been considerate, empathetic, personable, he has made me feel at ease at all times. Greg is factual, but simple, in his explanations to aid patient understanding. I would recommend him in an instant. Words are not enough to explain my gratitude, at the end of the day Greg is saving and prolonging lives every time he operated, nothing can say or mean more than that.
5
Open and transparent doctor who gives thoughtful responses to questions