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Recovery Lighthouse

Recovery Lighthouse

18 Winchester Rd, Worthing, United Kingdom, BN11 4DJ

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Reviews

All reviews(47)
Replies
Last 7 days
Last 30 days
Last 6 months
Filter by condition:
Alcoholism (38)
Addiction (25)
Group Therapy (11)
Trauma/Complex Trauma (5)
Cognitive Behavioural Therapy (CBT) (4)

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*Star rating based on patient reviews

47 reviews

4.25

5.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
3.00
Wait time

I had a really good experience. i feel so positive and hopeful and have learnt so much about myself. The staff have been amazing to me.

29 Apr 2023verified patient
Patient seen for:
Addiction
Alcoholism

Reply from Recovery Lighthouse

Thank you for taking the time to leave a review and so pleased you had such a good experience. We wish you all the best in your recovery journey. Please stay in touch via our aftercare and alumni programs.

30 Apr 2023

4.25

4.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
4.00
Wait time

I found my experience to be overall very positive. I wish I had done it years ago. I found the group exercises and workshops very beneficial. I found the staff kind and supportive. The introductory email needs updating as inaccurate.

01 May 2023verified patient
Patient seen for:
Alcoholism
Addiction

Reply from Recovery Lighthouse

Thank you for your review and we take the comments on board, wishin gyou all the best in your recovery journey.

03 May 2023

4.5

3.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

All counselling and therapy was amazing. However, general living conditions made the experience seem less value for money. Rules seemed confusing and not well communicated between different staff members, leaving me often feeling like a child with no mind of my own. Meal times often didn't have enough for the amount of people staying, and lack of options meant you got what you were given, which for the amount of money paid to be here seemed poor. Also I was informed there would be gym access and family visits and counselling for family every Sunday in person at the Lighthouse. These two factors are what lead me to choose this facility, however both of these things turned out to be untrue, which put a dampener on my entire stay.

04 Jun 2023verified patient
Patient seen for:
Addiction
Alcoholism

Reply from Recovery Lighthouse

We're sorry to hear that Recovery Lighthouse did not meet your expectations especially as we normally receive such positive feedback. Please do email us at customerexperience@ukat.co.uk providing further information and we can look into further for you.

05 Jun 2023

4.5

4.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Really supportive environment for recovery. Brilliant therapists with attentive and friendly support staff. A solid timetable focused on getting people better.

05 Jun 2023verified patient
Patient seen for:
Alcoholism
Group Therapy
Addiction

Reply from Recovery Lighthouse

Thank you for your kind review, thank you for choosing us and we're so glad you've had a positive experience. Please stay in touch with us through our alumni and aftercare programme.

07 Jun 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Overall it has been a positive experience due to the structures in place and my peers around me. The first time in many years I have a positive outlook and I am very hopeful that I will be able to succeed in the future.

19 Apr 2023verified patient
Patient seen for:
Psychological Therapies
Addiction
Substance Misuse Psychiatry

Reply from Recovery Lighthouse

Thank you for taking the time to leave a review. We wish you all the best in your recovery journey.

21 Apr 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Therapist and treatments were excellent. Support staff were caring and attentive as well as ensuring the environment was safe and welcoming. I would recommend this to a friend suffering from addition. Other clients became like a family and support structure beyond the organised treatments. They assisted with a safe detox and on going physical support as well as addressing the underlying causes and triggers. At times the rules were unclear or inconsistent. The chef was wonderful but some of the dishes e.g. toasties didn't seem value for money.

28 May 2023verified patient
Patient seen for:
Alcoholism

Reply from Recovery Lighthouse

Thank you for taking the time to leave a review, we will take your comments on board. We wish you all the best in your recovery journey.

29 May 2023

4.25

4.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
4.00
Wait time

i loved it. the staff were always there for me and made me feel comfortable and the therpists were amazing!

19 Jun 2023verified patient
Patient seen for:
Cognitive Behavioural Therapy (CBT)
Alcoholism
Addiction

Reply from Recovery Lighthouse

Thank you for your kind review, thank you for choosing us and we're so glad you've had a positive experience. Please stay in touch with us through our alumni and aftercare programme.

20 Jun 2023

4.5

4.00
Overall Experience
5.00
Cleanliness
4.00
Friendliness
5.00
Wait time

it was very good i began to understand my emotions and how i dealt with trauma.

19 Jun 2023verified patient
Patient seen for:
Alcoholism
Group Therapy
Addiction

Reply from Recovery Lighthouse

Thank you for your kind review, thank you for choosing us and we wish you all best in your future. Please stay in touch with us through our alumni and aftercare programme.

20 Jun 2023

4

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
1.00
Wait time

Excellent. If i had any other issues I would return here

17 Jun 2023verified patient
Patient seen for:
Group Therapy
Trauma
Addiction

Reply from Recovery Lighthouse

Thank you for the review, wishing you all the best for your recovery, please keep in toruch with our Aftercare and Alumni teams

18 Jun 2023

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

Staff were excellent and made me feel comfortable and secure during my stay. Would highly recommend.

10 Oct 2023verified patient
Patient seen for:
Addiction
Alcoholism

Reply from Recovery Lighthouse

Thank you for taking the time to give us a review. We are so pleased you had such a good experience. Wishing you all the best in your journey, please do keep in touch.

11 Oct 2023