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Priory Hospital Ticehurst House

Priory Hospital Ticehurst House

High Street, Ticehurst, United Kingdom, TN5 7HU

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Reviews

All reviews(672)
Replies
Last 7 days
Last 30 days
Last 6 months
Filter by condition:
Depression (70)
Anxiety Disorder (65)
Post-Traumatic Stress Disorder (PTSD) (27)
ADHD and ADD (14)
Bipolar Disorder Treatment (14)

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*Star rating based on patient reviews

672 reviews

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Thank you for everything and giving me space to be heard and tools to help

21 Jun 2023verified patient
Patient seen for:
Depression
Bipolar Disorder
Anxiety Disorder

Reply from Priory Hospital Ticehurst House

Thank you for your feedback on Priory Hospital Ticehurst House, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide valuable feedback.

29 Jun 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

The staff are exceptional and really do care.

13 Jun 2023verified patient
Patient seen for:
Anxiety Disorder
Post-Traumatic Stress Disorder (PTSD)
Depression

Reply from Priory Hospital Ticehurst House

Thank you for your feedback on Priory Hospital Ticehurst House, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide valuable feedback which I have passed to the team. Thank you

20 Jun 2023

4.75

4.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Overall this has been a great experience with the nurses, therapists, doctors and HCA’s however the management and communication needs some serious attention. There are an inadequate amount of staff available on the unit which does negatively impact the experience on occasion. The staff are incredibly valuable and ought to be rewarded accordingly. I’d like to single out Sharon, Natalie, Linda, Paul, Tim, Tony,Judith, Trisha, Donovan, Adrian, Ati, gbhemi, Anne, ephraim, raymond, susannah, Ellie, Sam Liberty, sally, susannah,jan,and Nas who are excellent.

15 May 2022verified patient
Patient seen for:
Anxiety Disorder
Post-Traumatic Stress Disorder (PTSD)
Depression

Reply from Priory Hospital Ticehurst House

Thank you for sharing your feed-back.

01 Jul 2023

4.75

5.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Very caring , supportive staff who make you feel safe at a very challenging time

27 May 2022verified patient
Patient seen for:
Anxiety Disorder

Reply from Priory Hospital Ticehurst House

Thank you for your feedback in relation to Priory Hospital Ticehurst House, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

21 Sep 2022

4.25

5.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
3.00
Wait time

All good, appreciate senior management taking the time to listen to us

11 May 2022verified patient
Patient seen for:
Anxiety Disorder
ADHD and ADD
Bipolar Disorder Treatment

Reply from Priory Hospital Ticehurst House

Thank you for your feedback in relation to Priory Hospital Ticehurst House, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

21 Sep 2022

4

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
1.00
Wait time

The staff are very supportive and my Consultant is super

20 Dec 2023verified patient
Patient seen for:
Post-Traumatic Stress Disorder (PTSD)
Depression

Reply from Priory Hospital Ticehurst House

Thank you for sharing your feed-back of your experience. This is much appreciated.

30 Jan 2024

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

The atmosphere was warm and welcoming the staff were supportive and the treatment was effective

20 Dec 2023verified patient
Patient seen for:
Depression

Reply from Priory Hospital Ticehurst House

Thank you for your feedback in relation to Priory Hospital Ticehurst House, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

03 Jan 2024

4.75

5.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I would highly recommend Ticehurst Highlands. The staff are friendly, helpful and empathetic.

21 Dec 2023verified patient
Patient seen for:
Anxiety Disorder
Depression

Reply from Priory Hospital Ticehurst House

Thank you for your feedback in relation to Priory Hospital Ticehurst House, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

03 Jan 2024

3.5

2.00
Overall Experience
2.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I will email the details to the ward manager (Naomi) as per her suggestion

04 Dec 2023verified patient
Patient seen for:
Bipolar Disorder

Reply from Priory Hospital Ticehurst House

Thank you for your feed-back, this is much appreciated.

04 Dec 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Pleasant, welcoming, safe environment and friendly staff

24 Nov 2023verified patient
Patient seen for:
Residential Inpatient Treatment
Anxiety Disorder
Depression

Reply from Priory Hospital Ticehurst House

Thank you for taking the time to share your positive experience, this is much appreciated.

04 Dec 2023