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London International Patient Services (LIPS)

London International Patient Services (LIPS)

5 Devonshire Place, London, United Kingdom, W1G 6HL

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Reviews

All reviews(227)
Replies
Last 7 days
Last 30 days
Last 6 months
Filter by condition:
Knee Pain (27)
Herniated Disc or Slipped Disc (15)
Lower Back Pain (14)
Hip Replacement (13)
Knee Surgery (13)

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*Star rating based on patient reviews

227 reviews

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I have used LIPS multiple times, the team have always been great help and very supportive, I would like to thank in particular Omar who has been helping me organise appointments, he was always friendly and efficiently got my treatment sorted out.

01 Jun 2023verified patient
Patient seen for:
Chronic Pain
Nerve Pain
Nerve Root Injection

Reply from London International Patient Services (LIPS)

Thank you for taking the time to write your precious review. We appreciate your feedback so much and are always pleased to be at your service

10 Jul 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Really awesome experience both at the Shard office for my initial appointment and at London Bridge Hospital for my procedure

09 May 2023verified patient
Patient seen for:
Herniated Disc or Slipped Disc
Lower Back Pain
Nerve Root Injection

Reply from London International Patient Services (LIPS)

Thank you for your feedback, I'm glad your experience was to your satisfaction.

10 May 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I was well taken care of from the moment I checked in with the admin and porters. Nursing team and recovery nurses were great. Plus the consultant, anaesthetist and medical team who looked after my procedure.

09 May 2023verified patient
Patient seen for:
Spinal Pain
Chronic Pain
Nerve Block

Reply from London International Patient Services (LIPS)

Thank you for taking the time to write your precious review about your experience with our consultant and admin team. We appreciate your feedback so much and are always pleased to be at your service.

10 May 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Whole experience was excellent. Friendly and clear explanation of problem and treatment options. Fast efficient appointment system.

31 May 2023verified patient
Patient seen for:
Chronic Pain
Nerve Block
Spinal Pain

Reply from London International Patient Services (LIPS)

Thank you for taking the time to write your precious review. We appreciate your feedback so much and are always pleased to be at your service.

10 Jul 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I am particularly pleased with the doctor whom I see - the rest is really ancilliary. However, it's really lovely to come to a treatment centre where there is no queuing, where all the scanning facilities are readily available and where everyone is polite and efficient. I would recommend this service.

07 Jun 2023verified patient
Patient seen for:
Hip Surgery
Hip Replacement
Arthritis (Hip)

Reply from London International Patient Services (LIPS)

Thank you for taking the time to write your precious review. We appreciate your feedback so much and are always pleased to be at your service

10 Jul 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Highly recommend Dr. Mahto and team, very thorough and overall great service

31 Jul 2023verified patient
Patient seen for:
Rheumatoid Arthritis (RA)
Inflammatory Arthritis

Reply from London International Patient Services (LIPS)

Thank you for your wonderful review and recommendation! We take pride in our team's ability to deliver high-quality care with kindness and thoroughness. Your satisfaction is our greatest reward. Your words truly affirm the work we do every day, and we appreciate your trust in our services. We hope you have a wonderful day. 🙂

08 Aug 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Dr. Arshad has been incredibly helpful. She helped me resolve my knee issues and also got me a referral to another specialist. I really appreciate her support and her positive attitude. Thanks a lot

01 Aug 2023verified patient
Patient seen for:
Knee Surgery

Reply from London International Patient Services (LIPS)

Thank you for taking the time to share your positive experience with Ms Arshad. Your feedback is invaluable to us and reaffirms our commitment to providing exceptional care to all our patients. We look forward to providing you and others with the same high standard of service in the future. We hope you have a wonderful day. 🙂

08 Aug 2023

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I was extremely happy with the leverl of professional care. Although, this was over zoom, Miss Arshad gave me full confidence of her assessment

06 Jun 2023verified patient
Patient seen for:
Knee Pain

Reply from London International Patient Services (LIPS)

Thank you for taking the time to write your precious review. Miss Arshad and her team appreciate your feedback so much and are always pleased to be at your service.

10 Jul 2023

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

The admin team are very friendly and helpful. Ms. Homa Arshad is also very kind, patient and happy to spend time answering questions and explaining everything in detail. I wish the surgery could be scheduled for sooner and I don't really understand why it cannot. Other than this, I have been very happy with the service.

06 Jun 2023verified patient
Patient seen for:
Knee Pain
Knee Surgery
Knee Arthroscopy

Reply from London International Patient Services (LIPS)

Thank you for taking the time to write your precious review. Miss Arshad and her team appreciate your feedback so much and are always pleased to be at your service

10 Jul 2023

4.25

4.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
4.00
Wait time

Very clear guidance on my procedure, friendly and efficient

29 Jun 2023verified patient
Patient seen for:
Hip Replacement

Reply from London International Patient Services (LIPS)

Thank you for taking the time to write your precious review. We appreciate your feedback so much and are always pleased to be at your service

10 Jul 2023