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London International Patient Services (LIPS)

London International Patient Services (LIPS)

5 Devonshire Place, London, United Kingdom, W1G 6HL

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Reviews

All reviews(227)
Replies
Last 7 days
Last 30 days
Last 6 months
Filter by condition:
Knee Pain (27)
Herniated Disc or Slipped Disc (15)
Lower Back Pain (14)
Hip Replacement (13)
Knee Surgery (13)

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*Star rating based on patient reviews

227 reviews

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

My visits at LIPS are always on time and informative and leave me reassured about my progress.

16 Apr 2024verified patient
Patient seen for:
Knee Pain
Knee Surgery
Meniscal Repair

Reply from London International Patient Services (LIPS)

Thank you for taking the time to share your feedback! It's fantastic to hear that your experiences at LIPS have been consistently positive. Timeliness and informative visits are key aspects of quality healthcare, and it's great to know that you feel reassured about your progress after each visit.

19 Apr 2024

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

Great service

12 Apr 2024verified patient
Patient seen for:
Back Pain
Knee Pain

Reply from London International Patient Services (LIPS)

Thank you for taking the time to leave your review! I'm glad to hear that you had a great experience! We hope you have a wonderful day!

15 Apr 2024

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

LIPS has been efficient, responsive and empathetic in getting my treatment organised and delivered from start to finish. When you are trying to manage pain, you need the support of a team 'in your corner' and I had that throughout my care. I am deeply grateful for the care that has led to my full recovery.

18 Apr 2024verified patient
Patient seen for:
Custom-Made Knee Replacement
Knee Surgery
Knee Pain

Reply from London International Patient Services (LIPS)

It's truly heartwarming to hear about your positive experience with LIPS. Efficiency, responsiveness, and empathy are crucial qualities in healthcare, especially when managing pain and undergoing treatment. Feeling supported by a caring team can make a significant difference in one's recovery journey, and it's clear that you received exceptional care from start to finish. Thank you for sharing your gratitude,We hope you have a wonderful day!

19 Apr 2024

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

My experience with LIPS was faultless, can’t rate the service they provided high enough!

23 Apr 2024verified patient
Patient seen for:
ACL Reconstruction
Knee Surgery
ACL (Anterior Cruciate Ligament) Injury

Reply from London International Patient Services (LIPS)

It's wonderful to hear that you had a faultless experience with LIPS! Providing exceptional service is always a priority, and it's great to know that we exceeded your expectations.

30 Apr 2024

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Excellent, communication has been prompt and clear from my first interaction, the whole team have been great.

27 Apr 2024verified patient
Patient seen for:
ACL (Anterior Cruciate Ligament) Injury
Sports Injury
ACL Reconstruction

Reply from London International Patient Services (LIPS)

It's fantastic to hear that you've had an excellent experience with prompt and clear communication from your first interaction with the team. Effective communication is essential in providing quality care, and it's wonderful that the entire team has been great in this aspect.

30 Apr 2024

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

The admin team and reception staff were all efficient, friendly and caring. The environment was also welcoming.

25 Apr 2024verified patient
Patient seen for:
Cysts

Reply from London International Patient Services (LIPS)

It sounds like you had a great experience with the admin team, reception staff, and the overall environment at the facility. Efficiency, friendliness, and care are essential qualities for administrative and reception staff, as they contribute significantly to the overall patient experience. A welcoming environment can also make a big difference in how comfortable patients feel during their visits.

30 Apr 2024

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I have had an excellent experience from LiPS

25 Apr 2024verified patient
Patient seen for:
MRI Scan (Magnetic Resonance Imaging scan)

Reply from London International Patient Services (LIPS)

I'm thrilled to hear that you had an excellent experience with LIPS! Providing top-notch service and care is their goal, and it's wonderful to know that we succeeded in meeting your expectations.

30 Apr 2024