The Kings Oak Hospital (part of Circle Health Group)
Chase Farm, Enfield, United Kingdom, EN28SD
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*Star rating based on patient reviews
466 reviews
5
All good no complaints
Dear Sir/Madam We appreciate the 5-star rating. We are glad your experience went well. Best Wishes Team at The Kings Oak Hospital
24 Nov 20225
This was the first time I stayed at the Kings Oak Hospital. The hospital was outstanding all the staff were very professional and most helpful. The hospital was very clean. The food was first class and was always piping hot. I would certainly recommend this hospital I will be a patient again soon for my second hip replacement. Well done
Dear Sir/Madam Thank you for taking the time to share your experience with us. We take great pleasure in reading your kind comments and would be delighted to share them with the rest of the team. We are glad our services could meet your expectations and we look forward to having you again. We wish you all the best with your hip replacement. Kings Oak Hospital
24 Nov 20225
Very helpful and caring response
Dear Sir/Madam Thank you for your feedback. We are glad you found our services helpful. Best Wishes Team at The Kings Oak Hospital
04 Jan 20234.25
The hospital sent me the quote by email, all included, and I have paid a total 5223.00 in advance. The hospital sent me a hard copy of the documents on 4th Aug.2022 that the Hospital is acting as the consultant's agent to collect the fee while I'm in the hospital (6.8). The consultant's operating fee and anaesthetist's fee while I'm in the hospital are included in the package price. (1.5 g) It turned out that the hospital paid the anaesthetist's fee but refused to cover the consultant's fee. And the consultant sent me another invoice for 1500.00. after the procedures. The documents from The Kings Oak hospital are misleading, and their price is very high.
Dear Sir/Madam We are sorry to hear that your experience was unsatisfactory. We aim to always communicate all the relevant costs to our patients. On this rare occasion, there seems to have been some form of miscommunication concerning your fees. We would like to apologise for any inconvenience this may have caused. If you would like to delve further into this matter please send an email to youropinioncounts@circlehealthgroup.co.uk and someone will look into this for you. Best Wishes Kings Oak Hospital
04 Jan 20235
Very clean and didn’t have to wait long. Will definitely recommend
Dear Sir/Madam We are glad our services could meet your expectations. Thank you for leaving us a 5-star review. Best Wishes Team at The Kings Oak Hospital
04 Jan 20235
Very good and helpful
Dear Sir/Madam Thank you for your feedback. We're glad you found our services helpful. Best Wishes Team at The Kings Oak Hospital
14 Oct 20224.75
Good and clean surroundings. All staff are professional and friendly
Dear Sir/Madam Thank you for your review we are glad we could meet your expectations. Best Wishes Team, at The Kings Oak Hospital
04 Dec 20224.5
Everyone was excellent. My patient experience was flawless and all the staff put me at complete ease. I felt cared for and was confident throughout my stay.
Dear Sir/Madam Thank you for letting us know how your experience went. We are happy our team catered to you well and helped you feel at ease during your stay. We wish you all the best Team, at The Kings Oak Hospital
04 Dec 20225
Positive experience. Clean, efficient and friendly.
Dear Sir/Madam Thank you for leaving us a review. We are happy to hear that you had a positive experience with us. Best Wishes Team at The Kings Oak Hospital
04 Jan 20234.5
coffee machine broken. It was a surprise that the signs said you needed to pay for car parking but on further reading you could get a free ticket from the hospital. I think this should be stated in the letter you receive before the consultation.
Dear Sir/Madam Thank you for your feedback. We will be sure to look at your recommendation when reviewing our services. Best Wishes Team at The Kings Oak Hospital
04 Jan 2023