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Buckinghamshire Private Healthcare

Buckinghamshire Private Healthcare

Whielden St, Amersham, United Kingdom, HP7 0JD

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Reviews

All reviews(48)
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Last 7 days
Last 30 days
Last 6 months
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Glaucoma (12)
Routine Eye Exam (8)
Eye Problem (6)
Eye Problems (4)
Cataract Surgery (3)

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*Star rating based on patient reviews

48 reviews

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Very quick and efficient. Friendly professional staff.

30 Apr 2023verified patient
Patient seen for:
Routine Eye Exam
Glaucoma

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

All the people involved in my stay at the hospital were great. Friendly, put me at ease and very professional. I was impressed .

09 Jan 2024verified patient
Patient seen for:
Radiofrequency Denervations and Pulsed Radiofrequency to Nerves
Nerve Graft

Reply from Buckinghamshire Private Healthcare

We are very happy to hear that you had a positive experience with us. Thank-you for taking the time to leave your feedback. Buckinghamshire Private Healthcare

11 Jan 2024

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I was very impressed by the Wycombe General hospital, it was beautifully clean and the staff were kind and helpful. A big plus was that the food was good with and excellent choice. Thank you

09 Feb 2024verified patient
Patient seen for:
Hip Replacement

Reply from Buckinghamshire Private Healthcare

Thank-you for taking the time to leave your feedback. It is great to hear that you've had a positive experience! And we wish you a swift recovery. Best wishes, Buckinghamshire Private Healthcare

13 Feb 2024

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Excellent, no problems at all

23 Dec 2023verified patient
Patient seen for:
Echocardiogram
Arrhythmia (Irregular Heartbeat)
Palpitations

Reply from Buckinghamshire Private Healthcare

Thank-you kindly for your feedback, it is very much appreciated. Best wishes, Buckinghamshire Private Healthcare

04 Jan 2024

4.5

4.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

Excellent reception and attitude of staff. My only concern was limited facilities for accompanying people. No availability of refreshments

02 Feb 2024verified patient
Patient seen for:
Carpal Tunnel Decompression

Reply from Buckinghamshire Private Healthcare

Thank-you for the positive feedback and for highlighting something that we can work on to the benefit of our patients. We will be looking into the facilities and refreshments available to visitors and people accompanying our patients to the hospitals and make improvements where possible. Best wishes, Buckinghamshire Private Healthcare

09 Feb 2024

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Physiotherapy Teams session and arrangements for post op home equipment prior to admittance were very helpful. All of the hospital team I encountered were pleasant, helpful and professional - a great comfort when one is somewhat (very) nervous. The ward environment was perfect for me neither crammed nor isolated and visiting hours were very generous. I am progressing quite well at home thanks to to skill of the surgeon and his team and all the nursing, physiotherapy and support staff.

02 Feb 2024verified patient
Patient seen for:
Hip Replacement

Reply from Buckinghamshire Private Healthcare

Thank-you for the positive feedback, we have shared this with our clinical colleagues across the hospital. We are glad to hear that you are making excellent progress at home and wish you all the best for a swift and speedy recovery. Best wishes, Buckinghamshire Private Healthcare

09 Feb 2024

4.75

5.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Private procedure carried out in a NHS hospital. Everything was as good as you could expect particularly the friendliness and caring of both the nurses and consultant. Excellent!

07 Mar 2024verified patient
Patient seen for:
Angiogram

Reply from Buckinghamshire Private Healthcare

Thank you for taking the time to provide your feedback. We are delighted to hear that we were able to provide you with an excellent service. Best wishes, Buckinghamshire Private Healthcare Best wishes, Buckinghamshire Private Healthcare

02 Apr 2024

3.5

4.00
Overall Experience
3.00
Cleanliness
4.00
Friendliness
3.00
Wait time

Medically my experience was good.... however organisationally wycombe hospital was disappointing - poor signs, different department names and only one working lift made actually finding the right ward a bit of a nightmare - I have written to Jo Carswell about my experience

13 Apr 2024verified patient
Patient seen for:
Peripheral Arterial Disease (Angioplasty and Stenting)
Angioplasty

Reply from Buckinghamshire Private Healthcare

Thank you for taking the time to provide us with your feedback and for also reaching our to our Private Patient team with regards to your experience at Wycombe Hospital. We are very happy to hear that your experience with our clinical teams was a positive one however, we understand that there are aspects of your experience with us that we need to address. As a result of your comments, we have updated our patient correspondence to help with way finding on site. It is unfortunate that there was maintenance work being carried out leaving only one working lift that day and apologies for the inconvenience caused. For accountability, your comments have been recorded by our Governance team and we will also liaise with our colleagues at Wycombe Hospital as we strive to improve the experience for our patients. Best wishes, Buckinghamshire Private Healthcare

17 Apr 2024

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Very positive experience on th le while the nurses especially the female one were absolutely lovely specially Margaret and the Eastern European lady who greeted me upon arrival Only downside was 5 hour wait for the pharmacy ! Why is this

24 Feb 2024verified patient
Patient seen for:
Knee Pain
Sports Injuries
Knee Arthroscopy

Reply from Buckinghamshire Private Healthcare

We are glad to hear that your procedure and experience with our staff was positive. Thank you for drawing your wait at the pharmacy to our attention. We will be looking into the reasons behind this and taking steps to improve this aspect of the patient journey. Best wishes, Buckinghamshire Private Healthcare

26 Feb 2024

4.75

4.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I had a partial right knee replacement in early October 2023 at Chiltern Hospitaland in December the bearing detached.I saw my consultant Mr Bhupinder Mann prior to Christmas and revision surgery was required. The Chiltern hospital was having their operating theatres refurbished in January 2024 so I had to be accommodated elsewhere. I was given a choice which boiled down to Wycombe. It got rather confused then as I presumed it was The Shelbourne and despite Circle Group owning it that because it was on the Wycombe Hospital footprint that Bucks Healthcare NHS Trust was overseeing the management. I even entered via the main doors next to the Shelbourne. My health insurer were happy to approve the procedure, the consultant and the anaesthetist and believed it was the Shelbourne. It was a shock when I found out my mistake and my health insurer declined the high hospital costs. It was finally sorted out last weekend when they finally paid in full to the trust. As for my stay I was perfectly happy. The food was good, the room was occupied by two other men beside myself and the staff were friendly,professional polite and could not be faulted. I remained until the Monday ( having had the surgery on the Saturday) and whilst I initially was given support and guidance by the physiotherapists I was re,indeed by a physio that I needed to make an appointment for more physio before I left the hospital, as I was leaving I reminded the physiotherapist that I needed the appointment time. I am also an NHS consumer. He stated that as I was a private patient that NHS physio appointments could not be given to private patients. I would have to arrange my own. I presume he was correct but what would have been the case if I had “reverted” to NHS for physio and requested an appointment on the NHS? This is in no way meant as a complaint or criticism of anyone merely curiosity. So I can say that I got the feeling that there was a degree of uncertainty ( thinking back on it) by the staff and it well be as I thought I was under a different system that the uncertainty was caused by myself not quite understanding of the private public in relation to Wycombe Hospital. The operation appears to be a success, the care could not be faulted and I would be quite happy ( fingers crossed that I don’t have to be) to be treated there again if needed.

05 Apr 2024verified patient
Patient seen for:
Arthritis