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Banbury Lodge

Banbury Lodge

The Hawthorns, Banbury, United Kingdom, OX16 9FA

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Reviews

All reviews(74)
Replies
Last 7 days
Last 30 days
Last 6 months
Filter by condition:
Alcoholism (58)
Addiction (34)
Anxiety Disorder (9)
Depression (9)
Substance Misuse (6)

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*Star rating based on patient reviews

74 reviews

4.5

4.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I feel like a new human having spent 28 days in treatment at Banbury lodge. On arrival I was helpless, hopeless and didn’t know how to fix my problems, now I can look at myself in the mirror and feel proud of who I am thanks to the support I’ve received. I am truly grateful to the staff for saving my life.

17 Aug 2022verified patient
Patient seen for:
Trauma
Alcoholism
Addiction

Reply from Banbury Lodge

Thank you for taking the time to review our service. We wish you all the best in your recovery journey.

06 Sep 2022

4.75

4.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I've learned how to comprise and live with lots of people as I live on my own with my son

12 Nov 2022verified patient
Patient seen for:
Anxiety Disorder
Addiction
Depression

Reply from Banbury Lodge

thank you for the review, we wish you well moving forwards on your recovery journey, please keep in touch

17 Nov 2022

4.75

5.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I struggled at first but feel I really have a chance of being clean

13 Nov 2022verified patient
Patient seen for:
Addiction

Reply from Banbury Lodge

Thank you for the review and we wish you all the best on yourrecovery journey

20 Nov 2022

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

Banbury lodge is a very welcoming place with amazing therapists and support workers. Rebecca the head therapist over excelled in being my therapist. I highly recommend Banbury Lodge

09 Nov 2022verified patient
Patient seen for:
Alcoholism

Reply from Banbury Lodge

Thank you for taking the time to leave a review and so pleased you had such a good experience at Banbury Lodge, we wish you all the best in your recovery journey.

09 Nov 2022

4.5

5.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
4.00
Wait time

Really kind, supportive staff and peers. It has been a great help for my recovery

16 Oct 2022verified patient
Patient seen for:
Depression
Addiction
Alcoholism

Reply from Banbury Lodge

thank you for taking the time to leave a review and so pleased you had such a good experience at Banbury Lodge, we wish you all the best in your recovery journey.

18 Oct 2022

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

It has been a fantastic experience for me and that is mainly due to the staff, who are so supportive, kind and knowledgable.

25 Nov 2022verified patient
Patient seen for:
Binge Eating Disorder
Alcoholism
Eating Disorders

Reply from Banbury Lodge

Thank you for taking the time to give us a review we are so pleased you had a great experience and wish you all the best in your journey, please do keep in touch

01 Dec 2022

4.75

5.00
Overall Experience
5.00
Cleanliness
4.00
Friendliness
5.00
Wait time

It has changed my life for the best. I met amazing people and therapists and have learnt a lot. I didn’t agree with some things, such as my warnings and the way they were given which set me back a lot. But I am so glad I came in when I did and am leaving when I am. Thank you everyone.

26 Nov 2022verified patient
Patient seen for:
Addiction
Alcoholism
Bulimia

Reply from Banbury Lodge

Thank you for taking the time to give us a review and wish you all the best in your journey, please do keep in touch

01 Dec 2022

4.75

4.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Outstanding Therapists & Support Workers. Good facilities & spotlessly clean. Very, very poor catering. Contract should be revoked.

02 Dec 2022verified patient
Patient seen for:
Alcoholism
Anxiety Disorder
Depression

Reply from Banbury Lodge

Thank you for taking the time to give us a review and wish you all the best in your journey, please do keep in touch

06 Dec 2022

4.25

5.00
Overall Experience
3.00
Cleanliness
5.00
Friendliness
4.00
Wait time

Friendly staff and a great rewarding experience

01 Nov 2022verified patient
Patient seen for:
Depression
Alcoholism

Reply from Banbury Lodge

Thank you for taking the time to leave a review and so pleased you had such a good experience at Banbury Lodge, we wish you all the best in your recovery journey.

09 Nov 2022

4.5

4.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

Food not bought promptly at times eg marmalade, cereal. Shower never fixed despite 2 requests Dishwasher doesn’t work properly Should be allowed mobile phones/laptops for longer on a free night

10 Jan 2023verified patient
Patient seen for:
Alcoholism
Counselling
Addiction

Reply from Banbury Lodge

We are sorry to hear that ​Banbury Lodge​ did not meet your expectations especially as we normally receive such positive feedback. We will gladly ​look into​ this matter further. Please email customerexperience@ukat.co.uk

12 Jan 2023