5 results found for REHABILITATIVE PHYSIOTHERAPY SPECIALISTS in MERTON, SOUTH LONDON

I am writing to formally express my dissatisfaction and concern regarding the level of professionalism displayed by Dr. Saturn Singhai during an appointment with my mother on 26/04/2024, scheduled for 18:50 at Medici medical center Luton. Firstly, the appointment was significantly delayed without prior notification, as Dr attended to my mother at 19:40, despite the evident lack of patient backlog at the time. It was observed that Dr.Satyen Singhai spent a considerable amount of time engaging in non-urgent conversations with the reception staff and even making coffee during what should have been allocated patient time. Moreover, during the examination, Dr. Satyen Singhai was unprepared to conduct a basic checkup; he had forgotten his stethoscope and had to retrieve it from his car. This not only further delayed the appointment but also disrupted the continuity and seriousness of the medical examination, contributing to an environment of carelessness. Furthermore, the management of my mother's prescription was grossly mishandled. Dr. Satyen Singhai prescribed antibiotics and informed us that the prescription would be sent to a pharmacy that was supposedly open 24 hours. Unfortunately, this information proved inaccurate as the pharmacy in question does not operate over the weekend. This oversight has resulted in a critical delay in beginning my mother’s treatment, as she is unable to access her medication until Monday. Such misinformation is unacceptable and reflects poorly on the operational standards of your medical staff. The culmination of these issues—significant delays, lack of preparedness, and misinformation—suggests a disturbing lack of professionalism and regard for patient care and time by Dr. Satyen Singhai. I trust that this is not indicative of the standard practices at your institution, and I urge you to address these issues promptly to prevent future occurrences. I expect a formal acknowledgment of this complaint and to be informed of the measures taken to ensure improved professional conduct and service delivery. Thank you for your attention to this serious matter.