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15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
Verified profile
St Johns Wood, London, United Kingdom, NW8 7JA
Day case for Cardio Version following an event that triggered Atrial Fibrillation. From start to finish the staff at The Wellington Hospital could not do enough for both myself and my wife. I would like to pass on m y thanks to the Felicity , the nurse that took care of me from check in to discharge. And many thanks to my consultant Dr Sohaib for a successful outcome.
4.67
2582
patient reviews
Verified profile
1 Welbeck St, Marylebone, London, London, United Kingdom, W1G 0AR
Impressive cleanliness, attentive polite staff, very helpful and distinguished
4.86
275
patient reviews
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16 Devonshire St, Marylebone, London, United Kingdom, W1G 7AF
Extremely efficient,welcoming and helpful.
4.71
474
patient reviews
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40-42 Lee Terrace, London, United Kingdom, SE3 9UD
Always professional and positive experience. Friendly and supportive staff and healthcare professionals.
4.80
842
patient reviews
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24 Portland Pl, London, United Kingdom, W1B 1LU
Very clean clinic and helpful staff
4.91
54
patient reviews
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13 -14 Fitzroy Square, London, United Kingdom, W1T 6AH
Nurses are super kind!
4.87
109
patient reviews
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1 Beaumont Square Stepney Green, London, United Kingdom, E1 4NL
Good hospital excellent facilities
4.71
646
patient reviews
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38 Giltspur Road, London, United Kingdom, EC1A 7BS
Superb facility. Excellent care. Fantastic staff. Everyone from Dr. Archbold to the nursing and front of house teams were amazing.
4.67
30
patient reviews
Verified profile
6 Harley Street, London, United Kingdom, W1G 9PD
My over all experienced with Harley Medical Group has been excellent from pre-assessment until I had my surgery. They are very accomodating in terms of appointment changes. The nurses are excellent and very reassuring. The place itself is very good in terms of cleanliness and facilities.
4.94
4
patient reviews