25 results found for PCL (POSTERIOR CRUCIATE LIGAMENT) INJURY Clinics in DENMARK HILL, CAMBERWELL

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Very professional and caring environment. Pleasant waiting room. Only comment is that on every visit, the water dispenser in the waiting room has been empty so there was nothing to drink!

Excellent clinic and location. What a refreshing experience to be seen in inteligent and efficient way !

They were fine front desk could be a bit nicer but was clean and spacious

Overall care and communication were professional, circumspect and timely contributing to a reassuring experience.

Outstanding facilities

The clinic and the staff was great, I had a really positive experience and will be returning here in future should I need to

Very good, nice receptionists, thoough some delay with software

Very professional service. Radiologist delightful and very good

Excellent staff and very prompt.