5 results found for HAEMOPHILIA Clinics in TEMPLE, CITY OF LONDON

Brilliant service so far. I feel that I am in the best possible hands

I had an utterly appalling experience at Lindo Wing. The staff exhibited blatant rudeness and hostility, especially one receptionist—a woman with short, blonde-dyed hair, possibly of African Caribbean descent. Despite merely inquiring about the location of my scheduled TC scan, she unleashed a barrage of intimidation tactics. In front of everyone, she barked, "This is a private clinic; it's not here." The incredulous looks from her colleagues spoke volumes. Feeling utterly humiliated and insulted, I retorted that while I might be a private client, her behavior was unacceptable. Shockingly, she didn't offer an apology or attempt to rectify her egregious mistake. Left to fend for myself, I had to seek out the test location, with a colleague eventually pointing me across the street. This experience was nothing short of a shambles. It's disgraceful that anyone, particularly an elderly individual, should endure such treatment. Shame on her.

The culture promotes confidence and a sense of security. The corporate objective of “putting patients first” has real meaning for clinicians and other staff.

The clinical staff were excellent and friendly. However the female staff at the front desk is hostile, unhelpful and dismissive which made the arrival quite unpleasant.