72 results found for FUNCTIONAL ENDOSCOPIC SINUS SURGERY (FESS) Clinics in SOUTHFIELDS, WANDSWORTH

Impressive cleanliness, attentive polite staff, very helpful and distinguished

Everything went smoothly - from pre-appointment registration to ultrasound and check up on the day.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Efficient and friendly

All staff members were friendly, attentive and welcoming. My room was exceptional and everything was very quick and efficient.

Online meeting

The place is clean, good location and easy to find address; the staff is punctual.

Excellent

Bit dull and dated reception area and waiting room

Extremely efficient,welcoming and helpful.