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Carotid Surgery for Stroke Prevention Deptford
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15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
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108 Harley Street, London, United Kingdom, W1G 7ET
The staff was friendly, the facilities were clean, and the service was prompt and professional.
4.89
106
patient reviews
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St Johns Wood, London, United Kingdom, NW8 7JA
Always a good experience at HCA and the Wellington Hospital. Staff very professional and friendly. Facilities are clean and comfortable.
4.67
2581
patient reviews
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60 Grove End Road, London, United Kingdom, NW8 9NH
Excellent
4.73
3705
patient reviews
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5 Devonshire Place, London, United Kingdom, W1G 6HL
The care provided to me by London International Patient Services was outstanding. From first meeting to final discharge, Miss Homa Arshad's professional skill and personal care were exemplary. Through 2 hip replacement operations and the aftercare, I could not have received better treatment, delivered with the friendliest concern and natural empathy. The administrative support of her team matched her care and attention at every stage.
4.87
235
patient reviews
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164-178 Cromwell Rd, London, United Kingdom, SW5 0TU
Excellent in both cases
4.81
1169
patient reviews
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Praed St, Paddington, London, United Kingdom, W2 1NY
Staff were lovely and helpful, and premises were comfortable. Our consultant is wonderful, professional, and thorough. I would certainly return to receive treatment from the medical team. Unfortunately we waited almost 5 hours for an injection of anti-d as I'm rhesus negative, so our discharge was significantly delayed. Staff in the Lindo wing seemed to try quite hard to accelerate the process and chased the transfusion dept several times, but it led to us spending 8 hours in hospital for a 30 minute procedure which was unfortunate.
4.77
558
patient reviews
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24 Portland Pl, London, United Kingdom, W1B 1LU
Very clean clinic and helpful staff
4.91
54
patient reviews
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101 Harley Street, London, United Kingdom, W1G 6AH
All staff are beyond helpful and friendly
4.96
24
patient reviews
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Roding Lane South, Redbridge, United Kingdom, IG4 5PZ
Very clean and approachable. Good waiting area for children to keep them occupied
4.76
632
patient reviews