15 results found for BOTULINUM TOXIN INJECTIONS Clinics in THAMESMEAD, GREENWICH

Friendly and professional thank you

Clean, friendly and well organised hospital. All staff encountered have been lovely.

Friendly staff and excellent professional care during the operation. The general admin could be improved: I received no paperwork ahead of my second operation (right eye). I had a date in my diary from a previous conversation, but no formal instructions as with the first operation (left eye). On the day before my operation, on checking with Moorfields to ascertain if the operation was still going ahead, I then had three callbacks - one to pay for the op, then to carry out the pre-operation health check. Everything went well on the day, but the general admin did not reflect well on Moorfields.

Very clean and calming environment.

everything is very clean, the workers are professional and ready to help at any time

I cannot see any fault. I had a very pleasant experience.

Lovely, clean facilities. All staff very courteous and professional at all times.

Everyone wea very kind and helpful with information.

It was a bit hard to find the exact location as it's a big hospital. The waiting room could have had some magazines or reading materials as I was waiting. Enjoyed the coffee though!

Dr Tanwar and team did an excellent job. Friendly and reassuring. However leading up to the appointment was stressful. Over a week ago I received confirmation to arrive for 8am on the day and that I would be 2nd on the list. Few days later had another call that unfortunately the anaesthetist won't be available until later that day so is 11am on to arrive? No problem for me so confirmed several times over the phone to arrive for 11am. On the day of the appointment in the morning I received a missed call around 9.30am. When calling back I was told to leave asap as the 1st person is already in theatre (even though I was told to arrive at 11am). I believe I spoke to Lisa. I rushed to reception and signed in at 10.30am, only to be told that 11am was the correct time. Whilst waiting in reception I had another missed call from St Barts, when calling back Lisa answered again who said don't worry as 11am is the time I'm booked in for and that she couldn't locate who kept ringing me. Funny enough I arrived at the hospital, was greeted by Dr Tanwar who walked in too. Therefore the person who was ringing and told me that the 1st person was already in theatre was lying. Not a good experience at all. Rushing around like this I think resulted in high blood pressure reading when I was admitted to my room. Overall rest of team who I met were great.