359 results found for ASTHMA Clinics in EAST OF ENGLAND, ENGLAND

Appointment was on time

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

just like going to a hotel, many people all friendly and helpful

Excellent service

Efficient and polite.

Very friendly and professional staff throughout and excellent facilities

I was treated professionally and courteously by everyone I dealt with. If there were delays with appointments these were explained to me.

Lovely staff and great clinic

fast and thorough

Efficient booking appointment, helpful and friendly.