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Verified profile
15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
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St Johns Wood, London, United Kingdom, NW8 7JA
Excellent experience and I am a medical insider
4.67
2589
patient reviews
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60 Grove End Road, London, United Kingdom, NW8 9NH
Very positive
4.73
3755
patient reviews
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33 Grosvenor Place, Belgravia, United Kingdom, SW1X 7HY
My experience at the Cleveland Clinic was exemplary. There was nothing not to like. Every member of the team that I encountered; from porters , receptionists, booking in clerks, auxilliaries, nurses, doctors and surgeons were completely focused on my well being. The evironment and facilities were welcoming, clean and everything I could possibly require was available. Nothing was too much trouble 24/7. During my treatment at the clinic I managed to lose a pendant and my wedding ring on different occasions! Unbelievably both were found, only because the staff cared to listen and then went out of their way to search and find them. Amazing and truly exceeded all expectations.
4.92
102
patient reviews
Verified profile
Roding Lane South, Redbridge, United Kingdom, IG4 5PZ
During my procedure, I was unlucky, and the nurse in charge of helping me through the night after the surgery was very bad; she was more concerned about dismissing patients than my awful pain, so I kept complaining until the head of nurses went and helped me. Overall, all the other staff were very friendly and helpful during my recovery and procedure.
4.76
638
patient reviews
Verified profile
108 Harley Street, London, United Kingdom, W1G 7ET
The staff was friendly, the facilities were clean, and the service was prompt and professional.
4.89
106
patient reviews
Verified profile
42-46 Weymouth Street, London, United Kingdom, W1G 6NP
Overall care and communication were professional, circumspect and timely contributing to a reassuring experience.
4.74
186
patient reviews
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24 Portland Pl, London, United Kingdom, W1B 1LU
The clinic and the staff was great, I had a really positive experience and will be returning here in future should I need to
4.91
56
patient reviews
Verified profile
Fulham Road, London, United Kingdom, SW3 6JJ
very caring staff especially Mr Walter Cazanniga and Miss Janet Sutton.You are a credit to the hospital
4.80
208
patient reviews
Verified profile
274 Fulham Road, London, United Kingdom, SW10 9EW
Small clinic meant it felt intimate and the staff were always so attentive - much more personable than going to a hospital for scans / check-ups
4.92
295
patient reviews