Reassuring and highly competent

Patient explanation of surgery.

Very much ‘to the point’ but explained everything

Very efficient

Explained what he was doing made me feel very at ease

Excellent made a great effort to make me feel relaxed As a person who is hearing impaired Mr Poon was excellent

Friendly and informative

Cataract removal. Professional and reassuring chatted in a friendly informative way throughout the operation keeping me informed at all times what was happening and assurance of how much longer.

When I finally got an appointment he was excellent

Calm assured and professional