Essex Healthcare Park, West Hanningfield Road, Chelmsford, United Kingdom, CM2 8FR
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*Star rating based on patient reviews
51 reviews
3.5
First visit was for a consultation with Dr Lathika Wickramasinghe. No problems whatsoever. Second visit was for a biopsy. A bit concerning that all of the hospital documents said "Female" and had to be scribbled (including the specimen labels). My date of birth was listed as February instead of January. Also unnerving that a few things were misplaced and had to be found just before the biopsy started (the tool being used for the specimen collection). Third visit I was told that there wasn't an appointment scheduled, even though I'd spoken with the Dr LW's secretary and a receptionist TWICE in the two weeks leading up to the appointment. Fortunately Molly & Bethany were on-hand to be extremely helpful and remove stitches after FOUR weeks. They also ensured that I was seen by Dr LW (after almost two hours) to get much needed results & a prescription to start treatment.
Thank you for taking the time to leave this feedback as it helps us to improve our service where necessary. I will certainly have this investigated. If there is any further feedback you would like to provide, you can do so by emailing feedback@phoenixhospitalgroup.com
5
Totally professional care throughout!
Thank you for leaving this feedback and rating us 5 stars in all areas, the team work hard to ensure our patients experience a positive experience every time. I will certainly pass this on to the entire team.
5
This is a small, private hospital. Welcoming, professional and friendly staff. Nothing is too much trouble. I couldn't have wished for better care. Thank you!
Thank you for leaving this feedback and rating us 5 stars in all areas. I will certainly pass this on to the entire team.
4.5
I was recommended by an ex- colleague to this hospital and consultant and I shall be forever grateful as different types of treatments where available and I was really happy to proceed with my treatment as I had been in a lot of pain beforehand.
5
I stayed at the Phoenix Hospital on 31 July 2023. I cannot rate the hospital highly enough!! Every single person I came into contact with was lovely! Before deciding on surgery, I did a lot of research on hospitals and surgeons and chose Mr Nigel Carver. During my consultation, he gave me all the information I needed about the procedure. I put all my trust in him and I’m so glad I did! Three weeks after surgery I’m already ecstatic with the outcome! On top of being an amazing surgeon, Mr Carver genuinely cares about his patients. I am so pleased I chose Mr Carver. I’d recommend him to anyone considering surgery! On the day of the surgery I was taken down to theatre by Brian, who was so kind and even let me hold his hand because I was scared of having the cannula in my hand. I’m so grateful to him for that. I couldn’t have asked for a lovelier person to be with me as I went into theatre. The nursing staff were absolutely amazing too. Although every nurse was lovely, I’d particularly like to thank Beth for her compassion and kindness during the night shift. What a wonderful lady!! My whole experience with the Phoenix Hospital was amazing and I’d recommend anyone to go there, you won’t be disappointed!
Thank you for this wonderful feedback, I will certainly pass this on to the team.
4.75
Very good, super friendly and helpful staff, all of them.
Thank you for taking the time to leave this feedback. We would love to ensure your next visit is 5 stars in all areas, please feel free to send any feedback to feedback@phoenixhospitalgroup.com
5
Fantastic service, wonderful consultant and nurse, everyone lovely and such a nice hospital too
Thank you for rating us 5 stars in all areas. We are delighted to have served you.
5
Excellent facility staff very friendly and helpful ambiance quiet and reassuring our consultant was just exceptional very catering and helpful
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5
From start to finish I had excellent care, All the nurses were so caring and professional especially Ashleigh who put me at ease and answered all my questions .
5
Very good