47 results found for PELVIC VEIN EMBOLISATION Clinics in DOCKLANDS, EAST LONDON

Friendly staff with a very accurate timing

The operation on my left wrist had to be delayed by a few hours because a previous patient had overrun but the hospital ensured that this was not much of an inconvenience to me. Nursing and care and all staff of a very high standard.

The place is clean, good location and easy to find address; the staff is punctual.

Extremely efficient,welcoming and helpful.

Impressive cleanliness, attentive polite staff, very helpful and distinguished

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Always a good experience at HCA and the Wellington Hospital. Staff very professional and friendly. Facilities are clean and comfortable.

Excellent

The staff was friendly, the facilities were clean, and the service was prompt and professional.

Overall care and communication were professional, circumspect and timely contributing to a reassuring experience.