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15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
Verified profile
25 Harley Street, London, United Kingdom, W1G 9QW
Professional and friendly service.
4.82
546
patient reviews
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9 Harley Street, London, United Kingdom, W1G 9QY
Very friendly, efficient and timely service. I arrived early and was seen early.
4.83
468
patient reviews
Great Ormond Street, London, United Kingdom, WC1N 3JH
Very good experience at GOSH. Everyone we met was friendly and kind.
4.88
56
patient reviews
Verified profile
16 Devonshire St, Marylebone, London, United Kingdom, W1G 7AF
Extremely efficient,welcoming and helpful.
4.71
474
patient reviews
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1 Welbeck St, Marylebone, London, London, United Kingdom, W1G 0AR
Impressive cleanliness, attentive polite staff, very helpful and distinguished
4.86
275
patient reviews
Verified profile
42-46 Weymouth Street, London, United Kingdom, W1G 6NP
Overall care and communication were professional, circumspect and timely contributing to a reassuring experience.
4.74
186
patient reviews
Verified profile
24 Portland Pl, London, United Kingdom, W1B 1LU
Very clean clinic and helpful staff
4.91
54
patient reviews
Verified profile
Chelsea Bridge Road, London, United Kingdom, SW1W 8RH
The operation on my left wrist had to be delayed by a few hours because a previous patient had overrun but the hospital ensured that this was not much of an inconvenience to me. Nursing and care and all staff of a very high standard.
4.74
1858
patient reviews
Verified profile
The Harley Street Clinic, 18 Devonshire Street,, London, United Kingdom, W1G 7AQ
Excellent and highly professional
5.00
13
patient reviews