59 results found for EAR RECONSTRUCTION Clinics in WEST BROMPTON, HAMMERSMITH

Happy with my visit. No concerns to express.

Extremely efficient,welcoming and helpful.

Very good experience. Thorough and rigorous practices run by specialists and professionals. Detailed diagnosis and honest explanations given to me. High quality equipment. Medical staff excellent. Clean and spacious interiors. The receptionists in the main entrance lobby seemed quiet and slightly unwelcoming, so have dropped the score to 4 stars.

Overall care and communication were professional, circumspect and timely contributing to a reassuring experience.

They took care of me very well

After being told by previous consultants, they won't do anymore for me, we came to see Professor Wilson, who had me diagnosed rapidly and found out a lot more than anyone else had recognised. I needed scans taken, and as we can not get them done in Scotland due to not being able to send them down to London, Natalie very kindly arranged 2x same day scans in London - amazing service! On the lead up to surgery, Natalie was so kind. She helped me overcome the thought of surgery and reduced my anxiety. Vlad was in touch also and kept us sufficiently informed. He also took an interest in me and tried to keep me relaxed prior to surgery. I had surgery under the care of Dr. Ronald Van Heerwaarden and Dr. Kristian Kley. They were super nice and had us well informed on the day of surgery and spent time with us answering any questions I had. Once surgery was over, we were visited by the surgeons again who kindly wanted to see me. They explained what they had done and were pleased with what they had performed. Professor Wilson advised me to get a Physiolab (which has arrived today) which helps significantly reduce swelling, and recommended staying at the Clavadel in Guildford for some days which I am more than grateful for the recommendation. I wouldn't have been physically or mentally able to have gone straight home from the hospital. Professor Wilson, Dr. Kley, and Vlad have all been a message away from help. The speed at which the team communicates is unparalleled. Now, 6 days after my operation, I've experienced the highs and lows of what a operation can do to you but the team nevertheless were very supportive throughout. I am now safely back home and am still getting daily followup messages from Vlad enquiring about my wellbeing and checking in with me. Now, that's what I call top customer service. I work in customer services myself and this really has been an amazing experience

The process was quick and smooth.

Very clean clinic and helpful staff

I had 2 absolutely wonderful nurses who weee incredibly considerate of my fragile state and aversion to noise. Sadly, however there was a Head Nurse on the ward who loved the sound of her own voice and her own opinions far more then she cared for her patients. This was a bit of a blight on my otherwise very good experience as a day patient at the hospital. She simply could not be quiet, and it got extremely tedious when she started grumbling about work and other colleagues- very unprofessional I can't in why she was the nurse in charge AT ALL. She never heeded any requests to lower her voice at the very least. A shame. Otherwise great hospital from front of house to facilities to cleanliness etc

Fast and friendly