Patient feedback plays an important role in informing healthcare providers about patients' experience of the services they received, which can help the providers to continually review and consider how they deliver services to patients.
On Doctify, patients have a place to share what their care was actually like.
Every review is verified — so prospective patients can read feedback from real people who have genuinely been seen by that doctor, clinician, or clinic.
What patients tell us matters most
Feeling heard
Not rushed, not dismissed
10% of patients who left a negative review felt ignored or unacknowledgedClear explanations
Leaving with understanding, not confusion
55% of patients who left a negative review found explanations rushed or too briefBeing respected
Treated as a person, not a case
42% of patients who left a negative review reported staff as rude or dismissiveFollow-through
Knowing what happens next
A top frustration among patients who left a negative review was not knowing what happens nextSource: January 2025 analysis of hundreds of thousands of Doctify patient reviews from the past three years.
How Doctify Works
Doctify enables feedback between patients and the healthcare providers who care for them.
After your appointment, you are invited to share how it went — what felt right, and what could have been better.
Your feedback plays an important role in informing the healthcare provider about your experience.
Healthcare providers on Doctify can use the patient feedback to inform themselves about the patient experience and use that feedback in the ongoing delivery of their services to patients.