37 results found for WILSON'S DISEASE Clinics in STRATFORD, NEWHAM

efficient and on time .

This seems to be a well run establishment and the staff are caring. The hospital is very clean too.

I recently saw Mr Davis and he was wonderful. He was kind and put me at ease right away. The procedure was easy and he followed up with me by phone. His nurses were also fantastic. When I had a question, I got a prompt response which I really appreciated.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Good directions and relatively on time appointments maintained.

very well run place with excellent staff

Consultant was great but no one else seemed to know what they were doing. I was sent to one place to book an ultrasound, another for a blood test but initially no one there, then given an email address to book my own echocardiogram. I had to remind them I needed to give info for my private heath care, as they didn’t ask, just took swipe of my credit card.

Staff were very professional and helpful

I found Cleveland Clinic to be a great experience. Everything seem to be top class, from the facilities, the equipment and the people I interacted with. Also upon my initial consultation, they were also able to do all my required examinations on the spot (Blood test, ECG, echocardiogram and patch heart rate monitor) which is something I was not expecting at all!

I had a good experience at the Lindo Ward, but I feel that in terms of nursing, there should be more staff as sometimes the nurses were very busy. Also, the bathrooms could be cleaned more and rubbish removed from the bins etc. Otherwise, staff were helpful and friendly. Disposable bed pans should also not be used more than once.