61 results found for VARICOSE VEINS SURGERY Clinics in MILLWALL, ISLE OF DOGS

Every member of the team was a delight to deal with - from sonographers to nurses and receptionists. Pre and post appointment care was impressive - from bookings to proactive calls to check in post-op.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

All staff are beyond helpful and friendly

I had a good experience at the Lindo Ward, but I feel that in terms of nursing, there should be more staff as sometimes the nurses were very busy. Also, the bathrooms could be cleaned more and rubbish removed from the bins etc. Otherwise, staff were helpful and friendly. Disposable bed pans should also not be used more than once.

Excellent Review

efficient and on time .

I am beyond impressed with the level of care I have received from the Holly Private Hospital and it’s amazing staff. From my initial visit, the staff have been exceptionally friendly, professional, and attentive. The check-in process for each department has always been smooth and efficient, and I’ve quickly been seen to. The medical team, including doctors, nurses, and support staff, was outstanding. They demonstrated a high level of expertise and dedication, ensuring that I was well-informed about procedure and treatment plan. The staff ensure that post procedure my family who had come to visit me and take me home were well informed on after care. Every member of the team from the nurses, anaesthetists and doctors took the time to listen to my concerns and answer my questions thoroughly, making me feel valued, cared for and ultimately safe. The facilities at the Holly House are top-notch. The hospital is clean, modern, and well-equipped. My room was comfortable, and the environment was calm and conducive to healing allowing me to focus on preparing myself mentally for my procedure. Overall, my experience at The Holly Private Hospital has exceeded my expectations. The combination of skilled professionals, great facilities, and a compassionate approach to patient care makes for an exemplary institution.

Helpful receptionist, nice quiet reception with nice amenities

The receptionist team was friendly, wait times were short

Very welcoming and seen on time