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15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
42-52 Nottingham Place, London, United Kingdom, W1U 5NY
Nice clean hospital with lovely attentive staff
4.74
3015
patient reviews
184 Coombe Lane West, Kingston upon Thames, United Kingdom, KT2 7EG
It was fantastic experience especially so friendly people to take care of you and talk to amazing
4.89
1649
patient reviews
20 Devonshire Place, London, United Kingdom, W1B 6BW
Extremely professional, clean, everyone is very kind and made me feel at ease.
4.86
1353
patient reviews
9 Harley Street, London, United Kingdom, W1G 9QY
The receptionist team was friendly, wait times were short
4.83
473
patient reviews
18-22 Queen Anne Street, London, United Kingdom, W1G 8HU
Excellent , friendly team
4.78
785
patient reviews
25 Harley Street, London, United Kingdom, W1G 9QW
Helpful receptionist, nice quiet reception with nice amenities
4.82
548
patient reviews
33 Grosvenor Place, Belgravia, United Kingdom, SW1X 7HY
Fantastic staff and facilities - highly recommend!
4.92
103
patient reviews
1 Welbeck St, Marylebone, London, London, United Kingdom, W1G 0AR
very well run place with excellent staff
4.86
276
patient reviews
5 Devonshire Place, London, United Kingdom, W1G 6HL
Efficient and insightful. My concern was that I would be encouraged to have surgery but I was rightly recommended to try physio first.
4.87
236
patient reviews