52 results found for MICROSCOPIC LARYNGEAL SURGERY Clinics in MOTSPUR PARK, NEW MALDEN

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Always friendly and accommodating. Easy to book online and easy to speak to over the phone as well. They have a lot of specialties which makes it very convenient. Overall they have very good specialists.

Helpful receptionist, nice quiet reception with nice amenities

The receptionist team was friendly, wait times were short

Fantastic staff and facilities - highly recommend!

very well run place with excellent staff

Bit dull and dated reception area and waiting room

Extremely efficient,welcoming and helpful.

Fantastic device and facilities never had to wait for appointments. Friendly staff.

Staff were very professional and helpful