58 results found for KNEE REPLACEMENT Clinics in HEADSTONE, HARROW

I recently saw Mr Davis and he was wonderful. He was kind and put me at ease right away. The procedure was easy and he followed up with me by phone. His nurses were also fantastic. When I had a question, I got a prompt response which I really appreciated.

Good and helpful staff

One small delay otherwise the operation was timely and the staff very good

Extremely professional, clean, everyone is very kind and made me feel at ease.

Consultant was great but no one else seemed to know what they were doing. I was sent to one place to book an ultrasound, another for a blood test but initially no one there, then given an email address to book my own echocardiogram. I had to remind them I needed to give info for my private heath care, as they didn’t ask, just took swipe of my credit card.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

I was fully informed of all procedures. All staff were polite and friendly, and the entire process was carried out easily and within delays.

Efficient and insightful. My concern was that I would be encouraged to have surgery but I was rightly recommended to try physio first.

Able to use facilities across the NHS trust so was able to use a cancellation slot at st Mary’s to get a same day MRI . Prefer that support private care in NHS hospitals so that resources go back in to the NHs hospitals

Extremely efficient,welcoming and helpful.