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Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

Clinic Process Feedback There is significant room for improvement in the current process flow. Registration and Payment: Upon entering, registration is completed, and co-payment information is shared at the front desk. However, after registration, patients are required to visit the cashier again once the doctor recommends any tests (e.g., blood tests). This is inefficient — especially when the consultation and tests are already covered under insurance. Suggestion: The registration staff should collect any required payments upfront to avoid patients standing in line multiple times for billing. Appointment Booking: Currently, there is no dedicated hotline or separate line for appointments — everyone has to call the same number, which often causes long waiting times. Suggestion: Introduce an online appointment booking system or outsourced call centre support to improve accessibility and convenience. Pharmacy Services: The pharmacy does not offer home delivery within the vicinity. This creates inconvenience for patients and can drive them to other clinics or pharmacies with better services. Suggestion: Implement a home delivery option similar to competitors (e.g., Aster Pharmacy) to enhance patient satisfaction and loyalty. Overall, streamlining payment and registration, improving appointment accessibility, and adding home delivery for medicines will significantly enhance patient experience and operational efficiency.

Dr. Kiran Sasi Peringathara

Orthopaedic Surgeon

We were referred to Dr. Kiran Sasi at Prime Hospital – Garhoud from the general surgery department because my wife had an accident that caused a serious issue with her hand. She needed a specialist in hand surgery, and Dr. Kiran was exactly the right person. He treated her with great care and professionalism, always taking the time to explain every step and make sure we understood everything clearly. We visited him around five times, and every time he was patient, kind, and very respectful. Thanks to his expertise and accurate treatment, my wife’s hand has improved a lot. Dr. Kiran Sasi is an excellent doctor — highly knowledgeable, experienced, and genuinely caring. We’re very satisfied with his work and highly recommend him to anyone looking for a hand surgery specialist.

Dr Anil Kumar

Endocrinologist

My experience with Dr. Anil Kumar has been nothing short of exceptional. From the very beginning of my journey at Prime Hospital, he has shown remarkable care, professionalism, and compassion. Dr. Anil takes the time to truly listen, explain every detail clearly, and ensure that I always feel comfortable and informed. His calm demeanor and genuine concern for his patients make a world of difference, especially during times of uncertainty. I am deeply grateful for his dedication and support throughout my treatment. It’s rare to come across a doctor who combines medical excellence with such warmth and empathy. Thank you, Dr. Anil Kumar, for being such an amazing part of my journey.

Prime Medical Center - Deira @Reef Mall

Cardiology, Dentistry, + 18 more

I had an excellent experience with both the dr. Akhilesh and nurse Grace during my recent visit. The doctor was highly professional, attentive, and took the time to clearly explain every step of my treatment. Their expertise and calm demeanor made me feel confident and well cared for throughout the process. The nurse was equally impressive — very kind, gentle, and hands-on in providing care. She made sure I was comfortable at all times and attended to my needs with genuine compassion and efficiency. Overall, the service was outstanding. I truly appreciate their teamwork, professionalism, and dedication to patient care. Highly recommended!

Eastman's Smile Solutions Dental Clinic

Dentistry

I recently had a dental crown done by Dr. Mary at Eastmans Dental Clinic, and I couldn’t be happier with the results. She was very professional, gentle, and thorough throughout the entire procedure. Dr. Mary took the time to explain every step, ensuring I felt comfortable and confident. The crown looks and feels so natural—perfectly matching my other teeth. The clinic itself is clean, well-organized, and the staff are always welcoming and accommodating. I truly appreciate the care and attention I received. Highly recommended for anyone looking for quality dental work and a dentist who genuinely cares about her patients!

Allied Medical Centre

Dermatology, Dietitian, + 16 more

I found communication to be lacking. Whilst the actual appointment was fine it was frustrating that no reminder was sent. I did have to call and was on hold for a long time to confirm. No pin or location was sent so I just had to use Waze and it did not bring me into the inner road when your clinic is put in. I ended up having to go behind and just putting paid parking and walking quite a distance otherwise I would have been very late. I tried to WhatsApp for confirmation and also the address and pin. Confirmation was sent a day later on the appointment but didn't receive anything on location.

Ms Irem Demir

Physiotherapist

When I first met Irem, I was in a difficult state, yet determined not to give up on my situation. From the very first session, she carried out an exceptionally thorough assessment — so detailed that even other medical professionals in Europe were impressed by the four-page checklist she prepared. I truly enjoyed every session. I would arrive in pain and leave not only relieved, but restored — both physically and mentally. Thank you again, Irem, for helping me overcome the pain and suffering. I now feel significantly better, especially from a postural standpoint.

Dr.B Clinic

Cosmetic (Aesthetic) Medicine, Dentistry, + 5 more

I had a waist sculpting and liposuction procedure with Dr. Basem Al Halabi, and my experience was absolutely amazing! From the first consultation, the doctor was professional, honest, and made me feel completely comfortable and confident. The results look natural and exactly how I imagined — my body is now perfectly contoured 🤍 Post-surgery care was excellent, and the medical team was very kind and attentive. Honestly, it was one of the best decisions I’ve ever made, and I truly recommend Dr. Bassam Al Halabi to anyone considering sculpting or liposuction. 🙏

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

I had a telehealth appointment which went all smooth but the follow up calls for my sick leave and medicines were so poor, nobody had contacted me or sent a payment link for such. Had multiple calls and it’s always the same response I’ll forward your call and then I’m kept on hold until the calls hangs up. Even after specifying that this is the scenario the response back is we will send an urgent message to reply back and again the same results. As, a patient I don’t think I need to keep doing follow up calls just to get my medications and reports.

Dr. Adhishri Yadav

Psychologist

I cannot recommend Adhishri enough. She is one of kindest, most empathetic person I have ever met. From the very first session, she created a safe, judgment-free space where I felt truly heard and understood. Her compassion, patience, and deep insight have helped me navigate challenges with clarity and confidence. She not only listens but genuinely cares, and her support has made a world of difference in my journey. If you’re looking for a therapist who is warm, thoughtful, and incredibly skilled, Adhishri is the best choice.

Prime Medical Center - Motor City

Cardiology, Dermatology, + 6 more

Dr. Nivas is an outstanding family doctor who truly cares about his patients. He takes the time to listen carefully, explains everything clearly, and always ensures we feel comfortable and informed. His compassion, professionalism, and dedication to patient well-being make every visit a positive experience. Our whole family trusts him completely with our healthcare needs. We’re so grateful to have Dr. Nivas as our family doctor — highly recommended!

Dr. Tharwat Bakr

Dermatologist

منذ عام 2007 حتى اليوم، د. ثروت بكر هو طبيبي الذي لا أستبدله بغيره. أثق في مصداقيته وإخلاصه وتميّزه في عمله، وقدرته الفائقة على تشخيص الحالة واختيار الإجراء الطبي الأمثل. أتنقّل معه من عيادة إلى أخرى أينما عمل، لأن الثقة التي يبنيها مع مرضاه لا تقدّر بثمن. لا أناقشه في قراراته الطبية، لأنني أعلم أنه دائمًا يختار لي الأفضل والأصح والأجمل. وكعادتي أقول له دائمًا: “افعل وارسم ما تراه الأنسب، لأني أعلم أنك لن تعمل إلا ما هو لي، وما هو الأجمل لي.

Dr Yarub Group - HMRT Polyclinic

Dentistry, Oral & Maxillofacial Surgery, + 1 more

I had a wonderful experience at Dr Yarub clinic! The staff were kind and prfessional and the environment was clean and welcoming. A special mention to the receptionist, Mimi — she was incredibly friendly, helpful, and made the whole process smooth. She assisted me from the location , for my reimbursement insurance. Very dedicated on her job. Her warm attitude and efficiency also truly added to the positive experience. Highly recommended!

Dr Basem AlHalabi

Plastic Surgeon

عملت عملية نحت وشفط للخصر عند الدكتور باسم الحلبي وكانت تجربتي أكثر من رائعة! من أول استشارة، الدكتور كان واضح ومريح بالتعامل، شرحلي كل التفاصيل وخلاني أحس بأمان وثقة كبيرة. النتيجة كانت طبيعية وجميلة، جسمي صار متناسق مثل ما كنت متخيلة بالضبط 🤍 الاهتمام بعد العملية كان ممتاز، والفريق الطبي جدًا متعاون ولطيف. بصراحة من أحسن القرارات اللي أخدتها، وبنصح أي حدا يفكر يعمل نحت أو شفط يروح لعند الدكتور باسم الحلبي بدون تردد 🙏

Dr Mohammad Merajuddin

General Surgeon

Very bad attitude from the doctor ,upon my enquiry about minor surgery ,he quote"Do you think I am only free for you to do surgery , I am jammed pack and no time to do , get appointment anf we will see next time ..He was repealing and arrogant ..Will never come to see this doctor again

Dr. Manar Trab

Vascular Surgeon

I am so lucky to be treated like this wow service and an amazing person. Prefect doctor and very kind person. His team the nurse is so helpful. He is really doing an outstanding medical treatment and on the personal level. He is like an angel to take care good care of his patients.