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Verified profile
15-17 Lodge Road, London, United Kingdom, NW8 7JA
HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.
4.69
2570
patient reviews
Verified profile
Roman House, Roman House, 296 Golders Green Rd, London, United Kingdom, NW11 9PY
Friendly and attentive
4.72
735
patient reviews
Verified profile
Copley Hill Business Park, Lower Court 3-4, Street 2, Cambridge, United Kingdom, CB22 3GN
Professional, friendly and reassuring service. Would highly recommend. The skin care nurse was patient and professional and explained everything clearly
4.83
5129
patient reviews
Verified profile
35 Weymouth Street, London, United Kingdom, W1G 8BJ
The building was clean and easy to find. Staff were super friendly and helpful
4.73
2679
patient reviews
Verified profile
St Johns Wood, London, United Kingdom, NW8 7JA
Very professional and caring environment. Pleasant waiting room. Only comment is that on every visit, the water dispenser in the waiting room has been empty so there was nothing to drink!
4.67
2587
patient reviews
Verified profile
95 Harley Street, London, United Kingdom, W1G 6AF
On the video consultation I found Dr zkrell quite brusqueand dismissive.
4.75
377
patient reviews
Verified profile
41 Welbeck St, London, United Kingdom, W1G8EA
Quick appointments. Great specialists.
4.77
1056
patient reviews
Verified profile
Roman House, 296 Golders Green Rd, London, United Kingdom, NW11 9PY
It was an excellent experience.
4.90
10
patient reviews
Verified profile
5-10 Beaumont St, London, United Kingdom, W1G 6AA
Excellent in every respect. Only visited for a short outpatient appointment.
4.83
3479
patient reviews
Verified profile
42-52 Nottingham Place, London, United Kingdom, W1U 5NY
It provided excellent patient care.
4.74
3014
patient reviews